Joseph Sale Ortua
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Work Experience
JustKidding LLC
Sales Associate | Customer Service Representative
Matloob Building, Al Safa Park I, Sheikh Zayed Road, Al Qouz, Dubai
November 25, 2015 –December 22, 2016
Job Description:
· Sell all items face to face in store and promote online purchase.
· Process orders from online purchase using Magento.
· Handles chat and email queries using Zendesk platform.
· Arrange all UAE and GCC deliveries on a daily basis.
· Arrange deliveries from online, phone and store deliveries.
· Operates POS machine, Credit Card Machine and Office equipment.
SitelPhilippines
Customer Service Representative cum Sales Associate
2F Eton Cyber Bldg. Ortigas Ext cor. EDSA, Ortigas Pasig City Philippines
October 2010 – July 2015
Job Description:
· Involves decision making to obtain resolutions which is fair to both the company and the consumer by making sure that the customer satisfaction are met without putting the company guidelines in jeopardy.
· Empowered to authorize replacement, credits and refunds based on the merit of the issue.
· Handled escalated cases of unsatisfied customers by determining the core issues, providing proactive response and coming up with the best possible resolution for costumer.
· Generating RMA for processing replacement and / or repair of customer’s unit.
· Placing orders for replacement of Toshiba unit and its accessories (LED TV’s, Laptop) using Oracle-based, MS-DOS- based.
· Contact customer to properly inform the replacement, repair and refund process.
· Negotiating and arranging to forwarders for the deliveries for special instruction for customer’s request.
· Conducting monthly video conferencing with US Office (Salt Lake, UT) for updates within the business.
OSRP LLC | Subsidiary of PC Mall USA
Customer Service Representative
2F Edsa Central, Shaw Blvd cor EDSA, Mandaluyong City Philippines
Credit Card Representative | Oct. 2005 - June 2008
Job Description:
· Offer and process loan application online and thru phone application.
· Collect and verify documents submitted from mall store and online application for Store Loan / Credit.
· Uses paid online tools for background check.
· Use internal system application for investigation and checking applicant’s credit standing.
· Calling issuing bank, merchant and cardholder associated with the credit to identify the authenticity.
· Intercept order placed online with un authorize use of someone’s credit card.
TV Media Philippines
Executive Staff
5 East Capitol Drive Brgy. Kapitolyo Pasig City Philippines
Sales Associate| February 2002 – July 2004
Job Description:
· Sell products available in mall stores.
· Telesales for products advertised in TV.
· Approach and assist customer in the shop.
· Maintain cleanliness of the shop.
· Arrange merchandise according to display guidelines.
· Replenish empty shelves / display area.
· Process payments and operate Electronic Cash Registers ( Cash& Credit Card).
Educational Attainment
Bachelor of Science in Computer Science
Philippine Christian University | Manila, Philippines
June 1995- October 2000
Residential Address : One Oasis Place, Building A Unit 310, Ortigas Ext., Sta. Lucia Pasig City
**Character reference available upon request**
