Joseph OP Iyo

JOSEPH OPIYO MARTIN P O B o x- N A I R O BI, K E NY A Te l: (C e l l) + 2 5 4 - E-mail:-BIO DATA Gender: Nationality: Tel: Male Kenyan + 2 5 4 - OBJECTIVE To obtain a challenging leadership position while applying creative problem solving and lean management skills. With a growing company to achieve optimum utilization of its resources, whilst working and learning in an organizational environment that is dynamic and challenging, so as to achieve the organization’s short- and long-term goals. PROFILE Over 4 years working experience in different departments at KCB Bank. Executive with excellent knowledge in Customer Service, Retail Banking, Public Relations, Compliance, Data entry and HR Operations. Has a strong desire to advance and utilize my banking skills. Has good Business Acumen, excellent Communication, and Presentation and Analytical skills. Is a Results Oriented individual who believes strongly in Teamwork, in addition to being an Excellent Public Speaker with good Persuasion and Report Presentation skills EDUCATION Lakipia University, Bachelor’s Degree in Information Communication And Technology Sept 2014 – Dec (ICT) 20219 St Paul's Lubinu Secondary School, KCSE- WORKING EXPERIENCE March2020 To Date KCB BANK, CUSTOMER SERVICE CONSULTANT NGONG BRANCH My duties include: ▪ ▪ ▪ ▪ ▪ ▪ ▪ Receive and process account opening, customer request/instructions within the defined TAT. Reconciliation of account operating tools. Review wallets share for cross sale opportunities. Collect all revenue due to the bank. Obtain, capture, analyze resolve and escalate customer feedback, complaint and correspondences within defined TAT (includes ECRM) Seamless coordination of banking hall activities Implement service improvement initiatives within the branch and provide feedback 1 Joseph Opiyo Martin CV DATA CLERK SHARED SERVICES DIVISON (AOPC) ▪ To process documents accurately and efficiently, and accurately set up customer records in the system. Responsibility of ensuring integrityof customer records in T24. ▪ Data capture in allrelevant fields on BPM/T24 as received fromBranches. ▪ Capture ofCustomer and account amendment and updating of images on BPM/T24 ▪ Standing order set up and amendments on BPM/T24. ▪ Confirmation that accounts opening documents are complete as per requirements. ▪ Archival of processed documents on the register. ▪ Retrieval of documents upon branches request on TSM/Emails. ▪ Preparations of reports. ▪ Processing of KRA Notices as received through BPM. ▪ Verification of instructions for completeness and correctness as per account opening /Amendments requirements Human Resource Assistant ▪ Assist with day-to-day operations of the HR functions and duties. ▪ Compiling and updating employee records (hard and soft copies) ▪ Processing documentation and prepare reports relating to personnel activities. (Staffing, recruitment, training etc.) ▪ Coordinating HR projects (meetings, training, surveys etc.) and take minutes. ▪ Dealing with employee’s requests regarding human resource issues, rules and regulations. ▪ Coordinating communication with candidate and schedule interviews. ▪ Conducting initial orientation for newly hired employees. ▪ Assisting recruiters to source candidates and update data base Retail Banking ▪ Delivering set sales targets in asset and liability for retail banking and agent banking. ▪ Participating in product campaigns and ensuring information about services are readily available. ▪ Cross selling all KCB Products. 2 Joseph Opiyo Martin CV • SKILLS/ STRENGTHS Excellent Interpersonal Communication, Public Speaking and persuasion skills • Works under minimal supervision. • Good Public Relations persona • A results-oriented individual with excellent leadership skills • Ardent believer of teamwork and co-operation. • Good report presentation skills. LANGUAGES READ Fluent Fluent English Swahili ▪ ▪ ▪ ▪ ▪ ▪ SKILLS/ STRENGTHS INTERESTS AND ACTIVITIES WRITE Fluent Fluent SPEAK Fluent Fluent Excellent Interpersonal Communication, Public Speaking and persuasion skills Works under minimal supervision. Good Public Relations persona A results-oriented individual with excellent leadership skills Ardent believer of teamwork and co-operation. Good report presentation skills. ▪ Socializing ▪ Networking, ▪ Reading, ▪ Traveling REFEREES JOAN CHUMO Customer Consultant Ngong LILIAN OGADA Service KCB Bank, Branch No: - CEO, DORLIAN ENTERPRISES LIMITED No: - PATRICK OYOYO CEO, TRISLIAN ENTERPRISES LIMITED No: - Email:- 3 Joseph Opiyo Martin CV