Joseph Ogbo

I am a dynamic and versatile professional with extensive experience in customer support, service monitoring, and client onboarding within the banking and technology sectors. Currently serving as a Service Monitoring Officer at Kuda Bank, I excel in identifying critical systems for monitoring, deploying advanced tools like Datadog and AWS CloudWatch, and ensuring the seamless operation of technology services. My achievements in optimizing processes, resolving issues, and enhancing system performance showcase my technical proficiency and commitment to operational excellence.

Previously, as a Customer Onboarding Specialist at Kuda Business, I spearheaded the onboarding of over 500 business clients, contributing to a 40% growth in the customer base. My strong communication skills, personalized client interactions, and focus on customer satisfaction led to a 95% positive feedback rate during the onboarding process.

With a background that spans roles in customer service and technical support, I bring a customer-first approach to all aspects of my work. I am also a skilled virtual assistant, proficient in multitasking, problem-solving, and using tools such as Jira, Zendesk, and Intercom to manage projects, streamline workflows, and exceed client expectations.

My technical expertise includes SQL, HTML, CSS, JavaScript, Azure, AWS CloudWatch, and cybersecurity, making me well-equipped to handle diverse and complex tasks. I am passionate about leveraging my skills to deliver exceptional service and drive organizational success.