Joseph Nmesomachi Sharon Rose

I am a highly motivated Virtual Assistant and Remote Customer Support Specialist with hands-on experience providing administrative and customer-facing support to clients in fast-paced, remote-first environments. My background includes managing inboxes, handling live chat and email support, scheduling appointments, maintaining CRMs, and performing data entry with speed and accuracy.

I bring strong proficiency in remote work tools such as Hubstaff (for time tracking and productivity monitoring), Google Workspace, Trello, Slack, Zoom, and Microsoft Office. I’m adept at balancing multiple tasks, meeting tight deadlines, and maintaining confidentiality in all client interactions.

Throughout my professional journey, I have consistently helped businesses stay organized, reduce response times, and improve customer satisfaction. I approach every task with attention to detail, clear communication, and a solution-focused mindset. Whether it’s managing day-to-day operations or handling escalated customer issues, I remain calm, empathetic, and resourceful.

What sets me apart is my ability to anticipate needs, adapt quickly, and take initiative without constant supervision. I understand the value of professionalism, consistency, and brand representation—especially in remote support roles where trust and accountability are paramount.

I am passionate about building long-term relationships with clients and contributing to the smooth functioning of their operations. My goal is to be more than just support—I aim to be a reliable extension of the team.