Joseph Nartey

Joseph Nartey | System| Network | Cybersecurity | Application Mobile: - | E-mail:-PROFESSIONAL SUMMARY An analytical and detail-oriented computer Network and System Administrator with the necessary drive and determination needed to resolve complex networking issues. Possessing effective organisational skills and excellent working knowledge of networking technologies and having a commitment to keep up to date with the latest developments. Joseph is a fast learner and highly skilled in all facets of computer network, system administration, protocols, security, applications, configurations, and cloud technologies. Career Objective To be an astute Computer Network Engineer, proactive value innovator, adding value to business and increasing productivity and profitability of the organization. Professional Strengths • Working knowledge of major networking components & hardware components • Excellent telephone skills and good ability to use Remote Access • • • • • • • Good analytical and troubleshooting abilities. Ability to explain technical issues clearly to non-technical colleagues. Keeps abreast of changes in technology. Experienced in IP subnetting. DHCP/DNS/SFTP/SSH/Cisco R&S/Inter-VLAN Routing/Router on a Stick/Dynamic Routing Point to Point (PTP) Radios and Point to Multi Point (PTMP) Radio connectivity (Ubiquity Nano stations) Extensive knowledge of Microsoft based operating systems, including Windows Server 2003, 2008, 2012, 2016, Windows 10, 11, Office 365 and MacOS CAREER HISTORY Godrej Consumer Products Limited (Godrej Ghana) May 2021 – Date Network and Application Manager • Routine network and system management, such as patching, Internet access, domain controller management, user account and security, and application support • Install and maintain UBIQUITI Wireless Access Points, Virdi biometric time and attendance devices, and FortiGate Firewall 60F. • Installation and management of Symantec Endpoint Protection Manager, Sophos Intercept X Advance, and integrating with Active Directory for centralized management. • Overseeing servers running Windows Server 2016 and 2012 R2 • Coordinate, plan, and conduct training sessions for different IT users across departments on Microsoft Dynamics AX 2012 and productivity apps. When necessary, offer technical support. • 10 concurrent calls were supported during the design, installation, and configuration of Grandstream IPBX IP phone system with ISDN connection. • Oversaw and assisted all departments in utilising Microsoft Dynamics AX 2012 (ERP) • Extensive experience with Microsoft Dynamics AX 2012 (ERP) in purchase orders, sales orders, pricing journals, counting journals, discount journals, workflow, etc. • Quarterly testing of Disaster Recovery servers (DR). • Maintaining all I.T assets records in BMC Asset management • Monitor performance and ensure system availability and reliability. • Ensured all computers are setup with Zscaler for remote access (VPN). • I have made sure that more than 150 devices on the network adhere to the company's normal compliance guidelines. • Network infrastructure installation, maintenance, and expansion. • Solves and debugs network equipment and system issue or raises them to the higher authority by opening a support ticket. • supports the head of IT for West Africa in carrying out significant IT initiatives. • Install, set up, and maintain a CCTV system, and permit authorised users to view it remotely. Projects • Call Centre/ISDN Integration Cabling, installation, configuration of IPBX and IP phones. ISDN integration for 30 concurrent calls. • Bizom – DMS/Sales force automation software Lead in its implementation, from master data collection, prototype design, development, UAT testing, Training and to production. • ETA productivity app Lead in its implementation, from master data collection, prototype design, development, UAT testing, Training and to production. Avnash Industries Ghana Limited (Oil Plant. Soap Plant and Rice Plant Nov. 2013 – April 2021 I.T Officer • Oversee the day-to-day operations of all computer networks and the IT department, develop, implement, and maintain policies, procedures, and associated training plans for IT infrastructure team. • Evaluate the effectiveness of existing security measures, manage, and ensure optimal operation of all network hardware and equipment, including routers, switches, hubs, etc. • Carry out Installation and management of Sophos XG135 Firewall, UBIQUITI Wireless Access Points, UBIQUITI Unifi Security Gateway Pro 4 and configuration of Tally on Servers and Client machines. • • • • Responsible for installing, maintaining, and upgrading servers as required. • Facilitate and deliver training programs to various IT users in various departments and provide technical support when the need be. Liaise with third party contractors for the installation of CCTV and biometric time attendance equipment’s. • Setup and manage Zycoo Voice Gateway (IP Phone System) (VOIP), Seagate Data Centre (NAS), See to it that Service providers adhere to Service Level Agreements (SLA). Oversee Point to Point (PTP) Radios and Point to Multi Point (PTMP) Radio connectivity (Ubiquity Nano stations). • Review and maintain system documentation, procedures relating to process improvement business continuity and disaster recovery. • Timely upgrade the LAN and WAN infrastructure and Internet connectivity that meet organizational requirements, also monitor the computing resources that provided a stable and responsive environment. Menergy International Limited (Oilfield Services) Mar. 2012 - Nov. 2013 IT Officer • Installation and configuration of biometric time attendance machines • Setting up biometric time attendance machine and CCTV for remote access. • Installing and configuring computer hardware, operating systems, and applications. • Monitoring and maintaining computer systems, Servers, and networks. • Troubleshooting system, network problems, diagnosing and solving hardware/software faults. • Replacing parts as required. • Installation and Termination of Network cables • Supporting the roll-out of new applications. • Setting up new user accounts and profiles and dealing with password issues. • Testing and evaluating new technology. • Providing remote assistance to staffs in Takoradi, Tema, Cote D’Ivoire and Liberia • Installation and configuration of outlook email system for staff. • Creating and managing email accounts on the web server • Creating and managing group email account on web server • Creating and setting up user on Terminal server • • Managing Terminal server Installation and configuration of Domain Controllers, Terminal Servers, and Remote Access EDUCATIONAL BACKGROUND • University of Education (BlueCrest University College); September 2015 Bachelor of Science (BSc.), Information Technology • National Institute of Information Technology; June 2009 Professional Diploma in Network Engineering Honours Diploma in Network Engineering (MCSE/MCSA) • Data Link University College; March 2008 Diploma in Information Technology • Data Link University College; November 2004 Diploma in Network Administration (Windows Server 2003) • City & Guilds of London Institute; January 2003 Certificate in Microcomputer Technology Part I PROFESSIONAL TRAINING • Google IT Support Professional Certificate, January 2021 Eight-month IT support program, developed by Google, that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes hands-on labs. • Cisco Certify Network Associate R&S (CCNA), Certify Ghana; August 2019 • • • • • I.T Security: Defence against the digital dark arts, Google; March 2021 System Administration and I.T Infrastructure Service, Google; February 2021 Technical Support Fundamentals, Google; January 2021 The Bits and Bytes of Computer Networking, Google; January 2021 Linux Server Management and Security, University of Colorado; January 2021 • Technician Rigger Level I, Admi Telecom; August 2013 Course content GSM Structure, Health and Safety, GSM Antennae, Feeder cable installation Antennae orientation (Azimuth), Tilt (Mechanical and electrical), Connector Preparation, RBS Configuration (OMT), Cable testing (Site Master), GPS/Compass and Power PERSONAL INFORMATION Marital Status: Married Nationality: Ghanaian Hobbies: Soccer, Computing and Researching REFERENCES Linda Adjei Human Resource Director Tai Union Group - Ghana Mob: - Charles Ackah Yensu Transmission Engineer COMSYS Ghana Limited Mob: - Seth Menzo Sales IT support Manager Godrej Consumer Products Limited Mob: -