Joseph Mensah

Joseph is a young business-minded individual in the Bussiness Process and Outsourcing industry. I am skilled in;

• Call Center Operations

• Microsoft Excel Application

• Microsoft PowerPoint

In the call centre industry, I have risen through the ranks and currently a Reporting Analyst in the Workforce Team. My contribution to my company includes;

• Schedule Creation

• Performance Monitoring

• Center Performance Analysis

• Creation of template for call scoring