Joseph Mark A. Laran

I have six years of experience in the Customer Service working for different industries and with that I have gained strong customer communication skills and familiarity with administrative or back-end related tasks. Most importantly, I have learned the importance of professionalism, good work ethic, and being a team player at work. 

I am familiar with CRM tools such as Salesforce and Zendesk; knowledgeable in both Microsoft Office and Google Suite, and overall computer savvy. 

I am highly trainable and I'm focused on providing quality support and service. Moreover, I believe that establishing rapport and regular communication can help accomplish a project or a task at hand successfully. 

Awards - 

2017 Top Agent for Book Orders Fulfillment Services in Author's Solutions

2018 - ACADSOC's Most popular teacher