JOSEPH LAUREN A. AMBROSIO
P R O FILE
C A R EER SUMMA R Y
Applying for a Wordpress Web Developer position that
will exhibit my front-end design skills and also help
clients grow their business by having a professionallooking website.
TECHNICAL SUPPORT SPECIALIST
iManila | 2014 -2015
Handles client inquiries regarding their website
in a timely manner. Resolves technical issues
(software and hardware) related to the
customer's hosted website.
Monitors website traffic and bandwidth
Monitors web servers to avoid any downtime
issues with the hosted websites.
Handled local phone call inquiries, live chat and
email inquiries
S K I L LS
Knowledge in Wordpress Development using Beaver
Builder, Elementor, Oxygen and WPBakery.
Photo manipulation and editing via Adobe
Photoshop
Good eye for design and keen to details
Proper documentation and project presentation
Ability to follow specific customer-provided
instructions
Ability to research helpful information and handle
administrative tasks
Capable of working under minimal supervision
Ability to speak and write well in English
Knowledge in MS Office Applications
C H A RACTER RE F E R E N C E S
MAY ANN MACASINAG
Former Web Developer Team Leader- |-LUIS VINCE BAÑADERA
Web Quality Analyst- |-MARIA THERESA CRUZ
Former WFM Manager - BPO- |-
H O W TO REACH M E
Cell:-
Email:-Address: 5A St. Anthony Street, Brgy. Holy Spirit QC.
Behance: https://www.behance.net/sephambrosio
LinkedIn: https://www.linkedin.com/in/joseph-laurenambrosio/
Skype: live:.cid.57bb98a6b2c9ac23
EMAIL SUPPORT REPRESENTATIVE - Ride Sharing
App
TaskUs | 2015 - 2017
Responds to customer queries in a timely and
accurate way via email. Identifies customer
needs and help customers by providing
necessary adjustments with their trips.
WORKFORCE MANAGEMENT REAL-TIME ANALYST
TaskUs | 2017 - 2018
Manages and monitors intraday queue
performance and schedule adherence.
Work with Operations Team to ensure that SLAs
are being met. Manages real time changes to
agent schedules in WFM platform.
Communicates with client scheduling and RTA
groups as required. Strict monitoring of queue
and real-time callouts for any production
related issues encountered.
Generates intraday report of team performance.
SENIOR ASSOCIATE WEB DEVELOPER
AffinityX | January 2019 - April 2021
Built Wordpress Websites using Beaver Builder
Theme.
Knowledgeable with E-commerce features and
functionalities.
Handled revision websites that require
minor/major changes.
Appointed as POC to help teammates with their
concerns and clarifications regarding the
websites they are working on
FRONT-END DEVELOPER
Axadra | May 2021 - October 2021
Built Wordpress websites using Beaver Builder,
Elementor Theme, Astra Theme, Oxygen Builder,
WPBakery.
Completed multiple website revisions and redesign.
Installation of web plugins based on client's
requirement.
E D U CATIONAL B A C K G R O U N D
University of Rizal System - Morong
Bachelor of Science in Computer Engineering | 2009 - 2014
Tuitt Coding Bootcamp
May 2018 - December 2018
