Joseph John Mohamarin

| JOSEPH JOHN MOHAMARIN General VA | Executive Assistant | Property Management Assistant | Customer Service Professional Profile Experienced customer service professional with nearly 8 years in corporate and remote settings. Skilled in customer service and property management, adept at delivering exceptional customer experiences via email, phone (inbound and outbound), and chat platforms. Professional Attributes EDUCATION BACHELOR OF SCIENCE IN - BUSINESS ADMINISTRATION BROKENSHIRE COLLEGE LANGUAGES English Filipino Dedicated to exceeding customer expectations with a customer-centric approach. Skilled in empathetic listening and addressing needs professionally. Adaptability and resilience enable success in dynamic environments, ensuring high productivity and quality. In property management, excels in meticulous administration and proactive tenant issue resolution. Objective To leverage my extensive experience in customer service and property management in a dynamic role where I can contribute to the success of the team and continue to provide outstanding service to customers and tenants. CONTACT Skills -- Emerald St. Sto Nino Community Matina, Davao City 8000 https://www.linkedin.com/in/jjdeeem/ SOFT SKILLS Communication, Time Management, Organizational Skills, Attention to Detail, Adaptability , Problem Solving , Discretion , Multitasking , Interpersonal Skills, Initiative , Integrity HARD SKILLS Technical Proficiency , Email & Calendar Management , Project Management Tools, CRM Systems, Data Entry , Social Media Management , Content Creation , Basic Accounting , Research Skills , Talent Acquisition EXPERIENCE TRAININGS AND SEMINARS PROPERTY MANAGEMENT ACADEMY FAIR HOUSING DESPERATE IMPACT COMMUNICATING WITH PEOPLE WHO ARE DEAF OR HARD OF HEARING TERMS CONDITIONS AND PRIVILAGES REASONABLE ACCOMMODATIONS AND MODIFICATIONS BUSINESS ETIQUETTE CONFLICT RESOLUTION BUSINESS ETHICS HONESTY AND DISHONESTY 7 HABITS LEADERSHIP TRAINING SALES STRATEGY DISCOVER NEEDS EXECUTIVE ASSISTANT | PROPERTY MANAGEMENT ASSISTANT | TRANSACTION March 2022 September 2024 COORDINATOR DM PROPERTY MANAGEMENT LLC Assisting the Property Manager | Realtor with administrative tasks, tenant relations, property maintenance coordination, and financial recordkeeping. ensuring all documents, deadlines, and communications are handled efficiently to help streamline the process for agents, buyers, sellers, and lenders. Leasing Maintain property records and tenant information. Respond to inquiries from tenants and contractors. Schedule appointments and property viewings. Assist in tenant applications and lease agreements. Coordinate maintenance and property inspections. Manage rent collection and financial reporting. Develop and execute social media strategies. Transaction Coordinator: TOOLS WIX APFOLLIO MS OFFICE ZILLOW ONLINE CASE INFORMATION SYSTEM SAGE CANVA CAPCUT GOOGLE WORKSPACE RSSX TELCO CRM BOCRIS RNS MONDAY.COM MLS MICROSOFT OFFICE Review contracts for accuracy and compliance. Set up transaction files and organize documents. Obtain necessary signatures and send out disclosures. Serve as the main contact for agents, clients, lenders, and title companies. Provide regular updates and respond to questions. Schedule inspections and appraisals, coordinating with all parties. Track important deadlines and send reminders to keep the transaction on schedule. Ensure all parties meet their contract obligations on time. Confirm closing details with title companies and other parties. Prepare final documents and communicate closing steps to clients. Coordinate funds transfer and finalize all paperwork. Archive transaction files and update records. Send thank-you notes and follow-up with clients if needed. FOLLOW UP BOSS HUBSPOT CUSTOMER SERVICE TEAM LEADER VXI GLOBAL HOLDINGS B.V. June 2019 February 2022 Comcast National XM. Oversee agents' call interactions for customer inquiries, billing issues, and sales within a Mobility account. Enhanced team communication skills through active listening and empathy with customers. Ensured positive customer experiences with prompt and accurate solutions, contributing to satisfaction and retention. Feb 2017 June 2019 SUBJECT MATTER EXPERT VXI GLOBAL HOLDINGS B.V. Comcast National XM. Assisting agents with handling customer questions, billing concerns, and sales for a Mobility account, providing clear and accurate guidance. Enhanced the accuracy of order entries, clarified billing details, and effectively navigated customer accounts to resolve issues. Ensuring a positive customer experience by delivering quick and reliable solutions, contributing to overall satisfaction and loyalty. ACCOUNT ASSOCIATE. VXI GLOBAL HOLDINGS B.V. September 2015 January 2017 ATT | Comcast National XM. Managing customer inquiries, billing concerns, and sales for a Mobility account, providing comprehensive support. Strengthened communication skills through active listening and empathy in customer interactions. Delivering prompt and accurate solutions, ensuring a positive customer experience and contributing to overall satisfaction and retention. CERTIFICATES