Joseph Jiro Yoda

JOSEPH JIRO YODA TEAM LEAD, DATA ANALYST I am a seasoned Data Analyst with SPECIALIZATIONS extensive experience in working in the financial industry. My work focuses on coaching to increase • Performance Coaching (Certification: Situational Leadership lead generation, reporting, analysis by Ken Blanchard, Coaching Conversations by Lee Hecht and project management. Harrison) • Project Management (Agile PM and 4DX Certified) Others: • Microsoft Office (Word, Excel, Powerpoint, VBA), Google Drive and Suite Applications WORK EXPERIENCE Unit Manager CAPITAL NOV ONE 2016 TO Sr. Account Specialist- Team Navigator PHILIPPINES SUPPORT SERVICES CORP. PRESENT HSBC JUN DATA 09 TO PROCESSING OCT PHILIPPINES INC. 2013 Leads a team of 17 senior representative Process account opening request from branch In charge of overseeing multiple projects simultaneously Process account maintenance and account requests Liaises with clients for lead generation Created training modules and skill builder Train business partners in India for BCP purposes Do side-by-side monitoring, coaching, goal setting, Sr. Quality Coordinator CAPITAL OCT 13 ONE TO monitor short and long calls, and provide the team with PHILIPPINES NOV SUPPORT SERVICES CORP. updates and help them keep track of their 16 performances Evaluate calls and coach for performance improvement Facilitate calibration sessions Provide Recommendations to improve adherence to Banking Policies and Regulations Provide subject matter expertise in terms of policies and procedures EDUCATION BACKGROUND CONTACT INFORMATION (- San Pedro Laguna, Philippines University of Perpetual Help System-Dalta BS NURSING, CLASS OF 2011 - LinkedIn: @SephYoda