Joseph Jerome Ambagan

Joseph Jerome Bellosillo Ambagan Block 35 Lot 9 Phase 4 Felizana Subd. Pasong Buaya 2, Imus, Cavite, Philippines-/- PROFILE A client and business-focused individual with satisfying experience in a fast pace office, BPO, finance, call center, back office and home-based environment. Extensive knowledge of call centre metrics, operations management and talent profiling CORE COMPETENCIES  Enthusiastically able to manage team development by ensuring adequate amount of counseling, coaching, training and personal development  In-depth experience in goal setting and problem solving - DMAIC approach  Highly effective research and preparation for new LoB’s – Client/Vendor Statement of Work  Strong comprehension skills and solution-focused  Delivers commitments and ensures actions are consistent  Ability to adapt and excel in challenging and competitive environment  Business revenue oriented  Best practices in people skills and employee engagement - Gallup Survey EMPLOYMENT HISTORY       Client Telemarketer (Home Based): Dec. 2016 – present Department: Connected Marketing Company: P.A.M.S. Consultancy Address: Henaville Subd, Estaca, Compostela, Cebu 6003 Virtual Assistant (Home Based): Freelance Data Analyst: July 2016 – Sept. 2016 Department: Market Track Company: Microsourcing International Inc. Address: 2Ee-Com Bldg. MOA Complex, Pasay, Phils. Phone Banker: Nov. 2015 – Mar. 2016 Department: Wells Fargo Virtual Channel Company: Wells Fargo Enterprise Global Services Address: 1180 Wells Fargo Dr. McKinley Hill, Global City, Taguig, Phils. Senior Operations Representative: June 2015 – Nov. 2015 Department: Credit Card Application Company: Capital One Philippines Support Services Corp. Address: Capital One Bldg. Northgate Ctr. Alabang, Muntinlupa, Phils. CSR - Fraud Analyst: Mar. 2013 – Oct.2014 Department: Fraud Solutions Company: GE Capital Retail Bank Address: Plaz@A Bldg. Northgate Ctr. Alabang, Muntinlupa, Phils.  Customer Service Associate: Oct. 2012 – Nov. 2012 Department: British Telco Company: Firstsource Solutions Ltd. Address: Plaz@D Bldg. Northgate Ctr. Alabang, Muntinlupa, Phils.  Team Manager for Operations: Oct. 2010 – Aug. 2012 Department: Microsoft Customer Service Support Company: Datacom Connect Phils. Address: PCCI Bldg. McKinley Hill, Global City, Taguig, Phils. Team Leader for Operations: Aug. 2010 – Sept. 2010 Department: Microsoft Customer Service Support Company: Datacom Connect Phils. Address: PCCI Bldg. McKinley Hill, Global City, Taguig, Phils. CSR / TSR: Sept. 2009 – July 2010 Department: Microsoft Customer Service Support Company: Datacom Connect Phils. Address: PCCI Bldg. McKinley Hill, Global City, Taguig, Phils. Technical Support Executive / HR Recruitment Assistant: Nov. 2008 – Mar. 2009 Department: Microsoft Xbox support Company: Intelenet Global Inc. Address: One Square Bldg. McKinley Hill, Global City, Taguig, Phils. Customer Care Representative / TSR: Jan. 2008 – Apr. 2008 Department: Time Warner Cable ISP Company: Convergys Philippines Address: CVG1 Bldg. Ayala Ave. Makati, Phils. Level 2 Fraud Analyst: Mar. 2007 – Dec. 2007 Department: JP Morgan Chase – Fraud Company: Convergys Philippines Address: CVG1 Bldg. Ayala Ave. Makati, Phils. Technical Support Representative: July 2006 – Jan. 2007 Department: Earthlink – ISP Company: West Contact Services Address: Export Bank Plaza Gil Puyat Ave. Makati, Phils. Real Estate Team Supervisor: Part-time Company: Che Abellar Realty Address: 1747 Marcos-Alvarez Ave. Las Piñas, Phils.       TRAININGS ATTENDED / CERTIFICATIONS  Real Estate MLS - webinar  Real Estate Comparables - webinar  Customer Operations Performance Center - COPC compliance  Six Sigma Approach  7 Habits of Highly Effective People  Speech Power  Fire Marshall  Team Leader/Team Manager Minimum Skills Call Center Operations Facilitation and Meeting Skills Interview Skills Excel Intermediate Managing Escalations Train the Trainer Transaction Monitoring Staffing & Scheduling 4 C’s of Coaching EDUCATIONAL ATTAINMENT Attainment Institution Year Completed Associate Degree in Network Technology Mapua Institute of Technology 2003 Bachelor’s Degree Civil Engineering Mapua Institute of Technology N/A Secondary High School Diploma Paco Catholic School 1998 Primary Elementary Diploma Colegio de San Juan de Letran 1994 Collegiate CHARACTER REFERENCE Carl Olivar - Previous Team Leader Christian Lucas - Previous Co-worker Peach Alon - Previous Co-worker