Joseph Jani

More than 9 years of professional experience in Enterprise IT. Hoping to get a position that will utilize my set of skills and work experience with opportunity for personal development.

Work Experience: Helpdesk Technical Lead, Service Desk, Technical Support, Customer Service assisting thousands of users for both home and business, Training and Development.

Skills: Active Directory, Microsoft Exchange, Office 365, Sharepoint, Microsoft Office Products including Macros, Windows Servers, SSH, Citrix, Vmware, Vsphere, Domain Support and purchasing, Networking, VOIP phone system support, Providing general and product information via different channels (chat/phone/email/ticket), different CRMs, data analysis, decision making, learning and development, process improvement and more.

Certifications: Microsoft Certified Professional, ITIL v3, Technical Helpdesk, Yellow Belt Six Sigma, Microsoft Excel Expert.