Joseph Ignacio

I'm a Veteran Customer Service currently working full time, I have been with the industry since 2013, I have experience dealing with different types of people, whether it's through phone, chat, or email. I have considerable experience in Spanish as well from my freelance work and have handled different types of customers in the past. Most of the time I'm on social media, so I'm quite knowledgeable about it.

Process Handled

 Inbound Calls

 Outbound Calls

 Chat Support

 Email Support

 Account Verification

 Flight Booking

 Order Fulfillment and Refund

 Appointment Setting

 Client Membership Program

 Onboarding

 Technical Troubleshooting

 Social Media Engagement

 Web Research

 Product Research

 Supplier Research

 Data Entry

 Typist

Some tools handled

 Salesforce CRM

 Zendesk  less

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