Joseph Gondayao

JOSEPH JOCHICO GONDAYAO 19 March 1972 Lot 1 Block 5 Phase 3 Brgy. Handumanan Bacolod City Mobile number:- /- Email:-Skype name: live:.cid.f1986d529cfe1a75 aka daysleeper319 Summary of Qualifications: • • • • • 6 years Technical Support experience Provides exceptional customer service A consistent csat and sales performer as a Technical Support Associate in Time Warner Cable New York at Convergys Phils Top ranked agent for Motorola Android – North America Support Level 1 according to year to date scores for Customer Satisfaction in celebration of the Teleperformance - Motorola Customer Service Week on October 08, 2011 Meets commitments, works independently, can handle change, and stays focus under pressure Has worked in the Broadcast media for twelve years Five years handling merchandisers and salesmen. Has the ability to train and maintain an enthusiastic productive staff. Well verse in handling and motivating people. WORK EXPERIENCES: September 09, 2019 – August 24, 2020 ARB CALL FACILITIES Bacolod Capitol Corporate Center North Capitol Drive corner Aguinaldo Street Bacolod City Loan Originator – First Loan • Contact customers listed on the active pending queue • Describe loan product detail to customers • Process loan funding. October 15, 2018 – May 03, 2019 PREMIER TELESERVICES Mandalagan Bacolod City Appointment Setter – New Financial Legacies • Negotiates effectively by contacting residents in Australia specifically those located in Melbourne and Sydney to attend information seminars on Retirement planning, Asset Protection and Mortgage Reduction. June 05, 2017 – August 17, 2018 TELESYNERGY 3rd Floor, St. Therese Building Rizal - Locsin Streets Bacolod City Appointment Setter - Davison Designs and Development • Negotiates effectively by contacting individuals & aspiring inventors in the United Stated who have invention ideas and endorse them to the Project Managers. Averages 25-30 transfers daily. November 28, 2016 – May 22, 2017 UBIQUITY GLOBAL SERVICES 2//F Negros First Cyber Center BPO Hub Lacson corner Hernaez Streets Bacolod City Customer Service Representative • Provides assistance to all Netspend debit cardholders August 06, 2012 – April 22, 2016 CONVERGYS PHILS. BACOLOD One San Parq Building, San Antonio Park Square Lacson Street, Mandalagan, Bacolod City Technical Support Associate • Provides technical assistance to Time Warner Cable subscribers who have technical problems with their cable, phone and internet services August 09, 2010 - July 13, 2012 TELEPERFORMANCE BACOLOD Luxor Place, Magsaysay Avenue Bacolod City Customer Service Representative • Provides technical support to all Motorola android device users January 01, 2008 – July 05, 2010 CONSUELO SUPERMART INC.-MONDE NISSIN DIVISION Brgy. Banago, Bacolod City Sales Team Leader • Ensures attainment of distribution, placement and availability • Set up sales plan & strategy in order to achieve sales target required by the company to ensure that the target will be achieved on a monthly, quarterly and annual basis. • Supervise daily work of sales staff. July 03, 2006 – Dec. 28, 2007 CONSUELO SUPERMART INC.-MONDE NISSIN DIVISION Brgy. Banago, Bacolod City Merchandiser Coordinator • Responsible for supervising merchandisers to ensure & maintain strategic display, good condition, and correct pricing of products in the stores they are assigned to. • Ensures that brands are properly displayed and welladvertised inside and outside the outlets through effective use of merchandising materials. • Regularly monitors merchandisers if they are aligned with the expectations that were agreed upon. . August 01, 2005 – July 02, 2006 CONSUELO SUPERMART INC.-MONDE NISSIN DIVISION Brgy. Banago, Bacolod City Special Projects Coordinator • Takes the lead in the proper coordination and smooth implementation of all promotional and marketing activities. September 03, 2001 – June 20, 2005 BOMBO RADYO PHILIPPINES 95.5 Star FM CBS Devt. Corp. Bldg. Bacolod City Program Director / Disc Jockey • • In-charge of playlist-making and decides on what type of music to be played from sign-on to sign sign-off. Regularly meets with the Station Manager and suggests programming ideas. March 02, 1998 – August 31, 2001 BOMBO RADYO PHILIPPINES 95.5 Star FM CBS Devt. Corp. Bldg.Bacolod City • Disc Jockey Plays songs, do network and commercial voice-overs and provides chatter and information. April 22, 1993 - February 20, 1998 SOUTHERN BROADCASTING NETWORK 90.3 Radio 1 FM Brgy. Bata Bacolod City • Disc Jockey Plays songs, do network and commercial voice-overs and provides chatter and information. . EDUCATION Bachelor of Science in Marine Transportation June 1988 – March 1991 Major in Navigation and Seamanship John B. Lacson Colleges Foundation Alijis, Bacolod City CHARACTER REFERENCES Glorilyn Demegillo Technical Support Analyst Infor PSSC Incorporated Makati City Mobile #- Raul Pacificar Owner Waterade Purified Drinking Water Brgy. Alijis, Bacolod City Mobile #-