Joseph Famous

JOSEPH FAMOUS IT Support Specialist 104 Olaniyi Street, Abule-Egba Lagos, Nigeria -- ㅡ Summary Experienced IT Support Specialist with a strong background in troubleshooting, system maintenance, and administrative coordination. Diagnosed and resolved over 200 technical issues monthly, implementing standardized troubleshooting procedures that shortened ticket resolution time by an average of 30 minutes per incident within the IT support team. ㅡ Experience IT Support Specialist 3A Tech Computer Institute – Lagos, Nigeria May 2020 – September 2023 ● ● ● ● ● ● ● ● Resolved 95% of technical queries within the first contact, reducing operational disruptions and boosting user satisfaction by 30%. Spearheaded IT system upgrades and installations, reducing downtime by 15%, improving team productivity. Streamlined project scheduling and tracking, improving task completion rates by 25%. Coordinated successful hardware and software updates, ensuring timely implementation and system performance. Delivered integrated technical and administrative support, improving team efficiency by 20%. Conducted system audits to identify security risks, reducing vulnerabilities by 10%. Trained 15+ staff members on troubleshooting techniques, improving team self-sufficiency. Managed and improved the internal ticketing system, reducing issue resolution time by 12%. Technical Project Coordinator iGRAND Entertainment – Lefke, Cyprus January 2023 – September 2023 ● ● ● ● ● ● ● Orchestrated AV setups and resolved technical issues during live events, ensuring flawless event execution. Negotiated vendor contracts for timely equipment rentals, ensuring seamless event technology deployment. Increased event attendance by 30% through targeted promotional campaigns using technology tools. Managed remote tasks such as report preparation and client database management, improving operational efficiency by 15%. Led logistics for multiple events, reducing coordination errors and enhancing event execution. Developed post-event reports, providing actionable insights for future improvements. Supervised and coordinated post-event evaluations, leading to a 20% improvement in event planning processes. ㅡ Education European University Of Lefke – Lefke, Cyprus October 2022 – July 2026 Bachelor of Science in Computer Engineering ㅡ Skills Technical Support: Troubleshooting hardware/software issues, system maintenance, and upgrades. Project Coordination: Managing IT installations, tracking milestones, and fostering team collaboration. IT Systems Management: Ensuring system stability, performing audits, and recommending optimizations. Vendor Management: Negotiating contracts and coordinating equipment rentals to meet project needs. Event Technology Management: AV setup, remote event management, and tech logistics. Process Improvement: Identifying inefficiencies and implementing solutions to enhance team productivity. ㅡ Additional Information ● ● Languages: English (Fluent) Interests: IT Support, System Optimization, Technology Integration, Project Coordination