JOSEPH ETA PIUS-OLATUNJI
Cloud Support Engineer
1, Seun Davies Close, Magodo Phase 1, Ikosi Ketu, Lagos • - •- linkedin.com/in/piusolatunjijoseph live:piusolatunjijoseph
Work experience
Microsoft Azure Identity Account Management &
Synchronization
Personal Profile
January 2019 - April 2020
Tek-Experts Nigeria.
Delivering Azure Identity Service and support to our global
customers with the high customer satisfaction.
Support delivery, working with customers to resolve, complex
technical customer issues on the Microsoft Azure Platform
Support customers by Identifying failure points in the
automated provisioning process in their environments
Experience in supporting customers in migrating on premises
objects to the cloud using AAD Connect and write back
password to the on Premises using the password write back
feature in azure
Troubleshoot and identify performance, connectivity and
other issues for the applications hosted customers’
environment
Implement support solutions using Azure IaaS features like
SSPR, Access Review Azure SQL Server, Domain services,
LDAPS, etc
Develop powershell scripts and ARM templates to automate
the provisioning and deployment process Support of AAD
Connect to identify and remediate conflict between various
Directories Implement a reverse Repro and use the same
solution approach in resolving customers’ issues.
Support on Active Directory Domain Service and all
configurations with protocols and NSGs
Microsoft Azure Identity Authentication
April 2018 - December 2019
Dedicated Mobility Cloud Engineer and Consultant with a
background in Application support and cloud infrastructure for
multi-enterprise mobility solutions looking to join a reputable
organization bringing determination, drive and innovation to
evolve within the growing cloud security Industry.
Good knowledge of windows server components (Active
directory infrastructure, Authentication Mechanism) Unix/Linux
environment, Sharepoint Technician, Cloud operations
architecture -AWS/AZURE
I believe I have the requisite skills to support designs towards
building & monitoring Enterprise-Class IT environment for
businesses and services.
Projects
Enterprise backup execution, performed tape backup on tape
library, prepared disks for offsite archiving for Infrastructure
unit. -EMC networker software
Built highly available cluster resources for most businesscritical Applications for datacentre, implemented POC for
private cloud capacity planning using SCVMM solution
bridging Data recovery to the cloud –Data protection manager
DPM, Azure Backup
The initial rollout of QMS kiosk nodes across the North &
Eastern axis as well as early life support. Database replication
for all QMS regions. - Alex & Forbes
Best technical lead, outstanding requirement and project
delivery facilitator.
Best responsive L2/L3 Support Engineer on technical
escalations –Tek Experts Nigeria.
Tek-Experts Nigeria
Responsible person for technical escalations, deliver
advanced technical troubleshooting and problem-solving.
Deliver business critical advisory and guidance for corporate
customers including issues escalated to the highest level of
management.
Collaborate with cross-team and cross products technical
issues providing best answers to resolving customer
problems.
Create a perfect environment for sound service delivery while
ensuring a positive client experience Maintaining an
impressive customer satisfaction grade of 4.5 on a scale of 5.
Support Customers on cloud GCP/Azure, ADFS, ADDS, O365,
SharePoint,Intune, AD Connect tooling, etc. GCP Exposed APIs
& using pipelines to deploy Infrastructure using
Terraform/Concourse
Working knowledge of advanced tooling like Powershell,
CodeWriter, Wireshark, NetMon, SAML tracer, JWT decoder,
Postman ADFS help tooling, etc.
Develop, deploy and manage mobile/web applications and
mobile application and Mobile device management policies
Education
B.Technology
September 2006 - November 2011
Federal University of Technology, Akure
Second Class Division
Personal Achievements
Certificate of Honor: Enugu State Government for selfless
service (NYSC)
Construction of 10 Open market Stalls in Ihuonya village as
part of my community development project.
IELTS (Band 8)
Hobbies and Interests
Photography
Logo Designs and Branding: behance.net/etalopo
with Azure Active Directory, Intune, VMware Airwatch.
VPC / VPC Peering/ Transit VPC/ Express Route/DNS
Management/Load balancing/Web Application
Firewall/Application Gateway
Lead Product Technician
Sept 2015 - April 2018
Alex & Forbes
Lead and/or participate in customer visits for training,
education and operational support. Responsible for onsite/off-site knowledge transfer of built systems
UAT/Handover routine Entity Relational database diagram
design for ERP/CRM. Participating in UATs and preparing
periodical reports to that effect. Organizing and participating
in Proof-of-Concept exercises and also designing and
implementing Customer Education System concepts and
prototypes. Assist in the design and flow of the QMS user
interface. Sometimes collaborate with Technical Sales to built
correctional balance to In-house products and services.
Building up knowledge base technical documentation for Inhouse software products.
February 2013 - September 2015
IS Support Engineer
(Consultant for MTNN)
Alex & Forbes
Queue Management System, Customer Education Systems
installation, support and administration Incident
management and resolution via BMC remedy
Installing software packages and responding to questions
about network systems and other CIs.
MSSQL administration and optimization; back-ups, restore,
scheduling and replication of SQL databases
Validations of deliverables as specified by SLAs Providing
technical end-user support for clients.
Diagnosis of computer hardware, network systems and
computer software programs.
Walking customers through problems, training them to install
software packages and responding to questions about
network systems and other CIs.
Comply with laid procedure with a view towards identifying
inherent risks.
Designing Roll-Out schedules and paths for upgrades and
corresponding remediation plans in case of failures.
Windows desktop optimization for enterprise environments
Intern
6 Months
Federal Institute of Industrial Research, Oshodi
Perform brief but intensive rotations in the various
departments in I.T. Operations.
Repair and maintenance of computers, printers and other
peripherals within the institute, coupling, and decoupling
system units and salvaged components.
Maintenance of the institute’s intercom system, running new
lines from the PBX to the MDF to various offices.
Tech review and Alternative energy research
Renaissance and Culinary Art
Video & Board Games
Software Skills
Proficiency in HTML5, CSS, Windows Server, ADFS, Azure Active
Directory, ADDS, Office 365, VMware, Hyper V, MSSQL
Management, Azure, AWS, Linux Server Administration, SQL
Server, Sharepoint, Office 365, Sharepoint Online, Exchange
Online, SCCM Suite, MS Solve, Adobe Creative Suite, BMC
Remedy, JIRA
Technical Skills
Public cloud solution (Microsoft window Azure), Private cloud
build using System Center technology as Software Defined
service provisioning.
Infrastructure as a code deployment using Terraform and
Cloudformation
Basic Linux System Administration (Red Hat/Ubuntu Distros)
SQL Server/ Plsql Database
Networking
Customer Support, Prompt resolution of calls
Business Critical Issue Resolution
Data Migration -Lift and shift
Mobile Device Management
Certifications
Linux Foundation Certified Expert (In View)
Oracle Cloud Infrastructure Foundations Certified Associate
ITIL, Infrastructure Library Foundation
Linux Foundation Certified Specialist
Microsoft Azure Administrator
Microsoft Azure Solutions Architect
Microsoft Certified Trainer
Referees
Emmanuel Ejoor
VP Customer Support: Trilogy.
Tel: -
Anthony Onyegbula
Operations Manager: Alex & Forbes.
Tel: -
Mansun Acharya
Senior Escalation Engineer: Mindtree Limited.
Tel: -
Nonso Udechukwu
SME - IAM (Authentication): Tek-Experts.
Tel: -
