Joseph Diele

JOSEPH DIELE https://www.linkedin.com/in/joseph-d-34a687197/ http://www.dieleconsulting.com/ 10293 Meade Court Cell:- Westminster, CO 80031 Email:-_________________________________________________________________________________ CAREER SUMMARY Quality Improvement Professional and Author, having extensive experience driving improvement in small and large companies. Certified Lean Six Sigma Black Belt. Strengths include analysis, problem solving and team building. Known for leading transformational programs and driving quality maturity. Long-standing reputation for building highly effective teams. Proven expertise in quality leadership, quality improvement, change management, data analysis, process improvement, metrics, project management, and building a strong culture. KEY ACCOMPLISHMENTS • • • • • • • • • • • • • • Author of book, Sustainable Quality. Focus is on Leadership, Transformational Change, Building a Quality Culture, and Continuous Improvement. Principal, Diele Consulting, LLC Certified trainer for ASQConnEx, Root Cause Analysis and Quality courses. Redesigned entire CAPA process to more effective and significantly reduce cycle time. Led multiple Change management efforts, including business improvement, test architecture, and quality management. Drove process improvements that reduced severity 0 issues (about to lose customer) from 77 down to zero in the first year, a year-to-year cost savings of $2.5M. Reduced Annualized Return Rate (ARR) from 4.8% to 0.81% and Annualized Failure Rate (AFR) from 2.7% to 0.41% over a three-year period, by driving continuous product and process improvements across all functional areas. This was an estimated annual savings of $2.5M, comparing year 1 to year 3. Developed a new test strategy during the integration & consolidation of a newly formed test organization across two campuses, as part of a post-acquisition effort. The new organization saved over $1M in cost reductions in the first year. Led Six Sigma project to reduce overall test complexity and cost, using statistical methods; resulted in a 75% cycle time savings, 75% reduction in labor costs, and 50% reduction capital costs. Led initiative to implement and provide training for a company-wide Cost of Quality program. Identified multi-million-dollar improvement opportunities. Comparing previous software releases to follow-on release, after implementing process improvements, showed a significant drop in defects found in the field. At an estimated cost of ~$5000 per defect to fix, these improvements were found to save $365,000 dollars in support costs. Established methods, processes, training to address multiple quality & reliability gaps in development & test, improving overall product quality and customer satisfaction. Managed organizations up to 55 Engineers & Managers (across multiple locations). Developed a Center of Excellence. Lead highly skilled team of Statisticians, Analysts, and Engineers focused on implementation of company-wide continuous improvement. Joseph Diele Page 1 ________________________________________________________________________________ PROFESSIONAL EXPERIENCE Diele Consulting LLC, Westminster, CO 2022 to Present Author, Trainer, and Consultant Certified trainer for ASQConnEx, courses. Provide B2B consulting and training focused on developing excellence in people, products, and processes. Expertise: quality strategy & leadership, quality improvement, change management, continuous improvement, project management, and building a strong culture. Diele-Wood LLC, Westminster, CO 2020 to 2021 Principal Consultant, Author Expertise: quality strategy & leadership, quality improvement, change management, continuous improvement, project management, and building a strong culture. LIQID, Broomfield, CO 2019 to 2021 Senior Director, Quality and Manufacturing Transition products from engineering to production. Design the processes to improve quality & maturity. • Worked with domestic and offshore contract manufacturers (CM) for NPI and production. • Led efforts for DfX (Design for Test, Manufacturing), working with Development Teams. • Led Operational Excellence & process improvement activities. • Led Lean improvement in onsite manufacturing lab to reduce excess motion and non-value steps. • Developed Supplier Quality Requirements and Supplier Management Plan. • Architect business processes and metrics for multiple products. • Led Manufacturing Readiness and Production Scale-up for new products. SCALEFLUX, San Jose, CA- Senior Director, Quality and Operations Worked directly with Supply Chain vendors and Contract Manufacturers on build and test of new products. • Established Release Readiness criteria and Risk Assessments for new product releases. • Led Failure Analysis & Corrective Action for development and field issues. • Drove multiple vendors to meet the quality, cost, and schedule requirements. • Drove yield improvements at contract manufacturer from 75% to 97% in first 12 months. SANDISK, Superior, CO- Director, Quality / Reliability - Center of Excellence Created a Center of Excellence within Corporate Quality. • Developed company-wide dashboards for data analytics, driving Lean Six Sigma initiatives, with emphasis to standardize best practices. • Developed a company-wide Cost of Quality program focused on reducing Cost of Poor Quality. • Member of Lean improvement team with manufacturing to mistake-proof key processes to improve efficiencies and reduce costs. • Led a corporate-wide initiative to improve software quality and testing best practices. Joseph Diele Page 2 ________________________________________________________________________________ FUSION-IO, Superior, CO- Director, Quality and Reliability Developed vision and strategy for Quality continuous improvement, in a fast-paced startup environment. Developed structure and approach to create a culture of continuous improvement. • Completely redesigned the policy & process for RMA and Corrective and Preventative Action (CAPA), resulting in improved overall response time to customers. • Reduced Annualized Return Rate (ARR) from 4.8% to 0.81% and Annualized Failure Rate (AFR) from 2.7% to 0.41% over a three-year period, by driving product and process improvements across all functional areas. SUN MICROSYSTEMS/STORAGETEK, Broomfield, CO- (StorageTek acquired by Sun) Senior Manager, Quality Engineering • Led company-wide change initiative to re-invent the company’s test strategy based significant increase in customer issues. Drove strategy and process improvements that reduced severity 0 issues (about to lose customer) from 77 down to zero in the first year, a year-to-year cost savings of $2.5M • Managed end to end test coverage for multiple new storage products. Drove improvements in all areas. Led integration efforts between test organizations, following acquisition of StorageTek. • Delivered test engineering services for all new virtual, tape and automated library products. Testing included end to end coverage for each the product lines (functional through systems test). • Directed entire consolidation of integration/interoperability teams and labs after Sun acquisition of StorageTek. • Led the integration & consolidation of a newly formed test organization across two campuses, as part of the post-acquisition efforts (Sun and StorageTek). • Led Six Sigma project to reduce customer problems during installation. • Led Six Sigma project to reduce interoperability test complexity and cost, using combinatorial testing; resulting in a 75% cycle time savings, 75% reduction in labor costs, and 50% reduction capital costs. • Provided technical input on quality and reliability for market positioning and competitive analysis. • Led technical assessments of potential third-party partner products and vendor evaluations. Joseph Diele Page 3 ________________________________________________________________________________ EDUCATION REGIS UNIVERSITY, Denver, CO Master of Science, Management (M.S.M.) Focus: Change Management, Leadership, Organizational Behavior Graduation Honors: Magna Cum Laude Bachelor of Science, Computer Information Systems (B.S.C.I.S.) Graduation Honors: Magna Cum Laude • • • • • • BOOKS / PAPERS / PRESENTATIONS Sustainable Quality, Book, Business Expert Press Sustainable Quality, Webinar. ASQ Innovation Division Creating a Quality Culture, Webinar, ASQ Quality Management Division Culture Impact on Quality, Webinar, FutureFitSME Sustainable Quality, Reliability and Maintainability Symposium Quality Leadership, Feature Article, Quality Progress Magazine, ASQ February 2021 June 2021 September 2021 January 2022 January 2022 March 2022 CERTIFICATIONS Management & Strategy Institute (MSI) Lean Six Sigma Black Belt (LSSBB) Certified Skills Summary Six Sigma Change Management Project Management Root Cause Analysis Supplier Quality Supply Chain Joseph Diele Continuous Improvement Organizational Development Lean Improvement Failure Analysis Corrective Action Requirements Analysis ISO 9001 Quality Management Project Management Operational Excellence Process Development System Reliability Scalability Quality Strategy Quality Culture New Product Introduction Test Strategy CAPA Data Analysis Metrics Design Critical Thinking Highly Productive Teams Operations SPC Manufacturing Page 4