Joseph Diele

Joseph Diele Sample of Work Sustainable Quality was written for Business Leaders. This book explains how a strong culture is a prerequisite to making continuous improvement truly sustainable. It takes a strategic view of quality and the impact it could have on your business. It also provides a practical view toward implementation using relevant best practices and lightweight tools that foster success. https://www.businessexpertpress.com/books/sustainablequality/ Joseph Diele, Author High Customer Satisfaction 120% 100% 80% 60% 40% 20% 0% UPGRADES Satisfied IN S T A L L A T IO N Very Satisfied S E R V IC E Q U A L IT Y IN T E G R A T IO N P R O D U C T Q U A L IT Y Extremely Satisfied Source: 2013 Fusion-io Customer Survey Fusion-io Confidential 3 Overall Survey Results (Question #6 ) – October 2013 Installation Upgrade 8.6% 5.7% Service Quality Fusion-io Confidential 2.6% Interoperability 4.5% 4 Product Quality 3.9% Process Control PROPRIETARY & CONFIDENTIAL – 05/01/15 5 Manufacturing Weekly Yield by Test Week-% 90.00% 250 80.00% 200 60.00% 150 50.00% Total Tested Yield % 70.00% 100 40.00% 30.00% 50 20.00% 10.00% Work Week 0 Total Tested (1st Pass) Yield (1st Pass) Failure Pareto Classification of Quality Costs Total Cost of Quality Prevention Costs Failure Costs: Cost of having Poor Quality Appraisal Costs Internal Failure Failure Costs External Failure Cost of Quality Summary – Actual Customer Issue Cost Type Amount Man-Hour Costs (Burdened) $21,768 RMA/Hardware Costs $1,792,588 Opportunity & Lost Sales Costs $5,500,000 TOTAL STOP SHIP COSTS $7,314,356 Corrective Action Process Contain & Control Identify & Triage −Identify problem −Assess impact −Quality / Management Notification Verify Analyze & Fix Investigate, Root Cause, Action Plan −Complete Investigation −Determine Root Cause Review & Approve Plan −Review by Corrective Action Team (CAT) −Develop −Extended Analysis (if Implementation Plan needed) −Containment Plan (if required) −Assess Root Cause Analysis −CAT Approval Implement Actions −Implement Actions −Verify completed −Inform stakeholders Verify Effectiveness −Measure to ensure problem has been resolved −Monitor to ensure it is not reoccurring −Propose Corrective Action 10 Annual Return Rate (ARR) Summary Analysis 1.6 5386 Carre Total Hours 180 12900 1.4 % Cum Carre ARR 9150 10579 7397 6778 2623 160 991 140 1.2 120 1.0 100 0.8 80 0.6 60 0.4 40 0.2 20 0.0 Total Hours 1.8 Carre ARR Goal Millions Carre ARR - Q112 Q212 Q312 Q412 Q113 Q213 Q313 Q413 Build Quarter Annual Failure Rate (AFR) Summary Analysis Cum Carre AFR Carre Usage Hours 0.60 160 140 0.50 120 % 0.40 100 0.30 80 60 0.20 40 0.10 20 0.00 Q112 Q212 Q312 Q412 Q113 Build Quarter 11 Fusion-io Confidential Q213 Q313 Q413 Usage Hours Carre AFR Goal Millions Carre AFR Summary Replacement Causes 300 Supplier -Component FPGA NAND Process Software-Firmware Solder Connector - Clean and Reseat Suspect Shipping - FPGA NPF Physical Damage Customer Issue FPGA - Virtex5 WPPE Escalation In Process 5386 12900 9150 10579 7397 6778 2623 991 Q113 Q213 Q313 Q413 250 Frequency 200 150 100 50 0 Q112 Q212 Q312 Q412 Build Quarter 12 Fusion-io Confidential Total Cost Comparison for Qualification, Manufacturing and Field Returns Total Cost Comparison for Qual, Mfg Returns and Field Returns $300,000 $252,125 $241,663 $250,000 $185,170 $200,000 $157,970 $140,185 $150,000 $97,293 $100,000 $50,000 $51,262 $40,800 $29,316 $27,731 $46,351 $35,569 $49,124 $21,393 $21,969 $19,877 $19,877 $16,243 $0 14Q01 14Q02 Total Cost for Qual Returns 14Q03 14Q04 Total Cost for Line Returns 15Q01 Total Cost for Field Returns 15Q02 Hardware Reliability versus Software Reliability Hardware Reliability Infant Mortality -> Constant FR -> Wear Out Software Reliability Introduction -> Upgrades-> Obsolescence Software Quality - Preventative Methods • Software Complexity • Higher the complexity, the higher the risk for error and harder to maintain • Orthogonal Defect Classification (ODC) • A structured analysis of defects to drive improvements in most critical areas • Defect Behavior Analysis (DBA) • Tracking the rate of which defects are discovered against a software reliability model to determine the level of software maturity • Code Churn • Planned # of code drops should be part of project plan • Additional drops (beyond plan) adds delays to the program Orthogonal Defect Classification Defect Discovery Defect Discovery TimeData Optimus IceChip JIRA vs Defect Unique (P1,2,3) Defects Plot Cum Failures Resolved NHPP mean value function 160 60 40 20 12/27/14 11/29/14 11/01/14 Date 10/04/14 09/06/14 08/09/14 07/12/14 06/14/14 05/17/14 04/19/14 0 02/21/15 80 03/22/14 Cum Defects 100 Release date Indication of good growth Behavior index = 94%, 9 bugs estimated to be found. 120 01/24/15 140 Software Test Status Product Test – Requirements Coverage Issue Prioritization Using RPN Model