Email:-LinkedIn: Joseph de la Cruz | LinkedIn
Mobile number: -
JOSEPH JADE T. DE LA CRUZ
EMPLOYMENT
HISTORY
SDV Solutions, Inc.
HELPDESK / TIER1 SUPPORT (REMOTE)
June 12, 2017 – October 04, 2024
• Responds to requests, support, and issues through phone and email.
• Provides basic technical assistance for issues related to desktop and server
hardware.
• Process and orders replacement hardware for faulty printers, servers, workstations,
and network equipment.
• Serve as the primary contact between the company and vendors for hardware
replacements.
• Track and monitor packages in real time until they are successfully delivered to the
customer.
• Identify and update any logistical issues promptly and efficiently to ensure smooth
operations.
• Act as a link between end users and higher-level support.
• Generate reports on invoice and billing statements for accounting department.
Accenture Philippines
Virgin Media UK
CUSTOMER SUPPORT ASSOCIATE
Sept 16, 2016 – April 29, 2017
• Responds to requests, support, and issues through the phone.
• Assisted customer regarding account and billing related issues.
• Coordinating with sales, retentions teams and technical support for issue resolution.
Concentrix (Convergys) Philippines
Windows - Microsoft Corporation
TECHNICAL SUPPORT ASSOCIATE
Sept. 28, 2015 – Aug. 12, 2016
• Responds to requests, support, and issues through the phone.
• Provide technical assistance and support for Windows 10 operating system issues.
• Provide troubleshooting and installation for Windows applications.
• Tune-up, repair, removal of bloatware and malware.
• Coordinating with customer service team, retentions, sales and L2 technical support
for issue resolution.
Optus Telecommunications
CUSTOMER SUPPORT ASSOCIATE
Mar. 2, 2015 – Sept. 26, 2015
• Responds to requests, support, and issues through the phone.
• Assisted customer regarding account and billing related issues.
• Provides basic troubleshooting with customers mobille phone.
• Coordinating with sales, retentions teams and technical support for issue resolution.
AT&T U-Verse
TECHNICAL SUPPORT ASSOCIATE
Dec 16, 2013 – Feb. 28, 2015
• Responds to requests, support, and issues through the phone.
• Walk customer through problem-solving process for internet, phone and television
issues.
• Coordinating with customer service team, retentions and sales for issue resolution.
• Following up to ensure problems are resolved and customers are satisfied.
DBP Service Corporation
OFFICE CLERK (TIDCORP / PhilEXIM)
Supportive office work
Feb 14, 2012 – Mar 10, 2013
• Performing general office tasks such as filing, data entry, and document
management.
• Maintaining and organizing company records, invoices, and reports.
• Inputting and updating information in databases or spreadsheets.
• Assisting with appointments, meetings, and travel arrangements.
• Provides basic information and support to clients or visitors.
SOFTWARE
SolarWinds - Web Help Desk
Salesforce CRM
WORD and EXCEL
EDUCATION
REFERENCE
COMPUTER
SPECS
INTERESTS
Page 2
BS Information Technology
2005 - 2010
AMA Computer Learning Center, Tacloban City
Tommy Smith
Technical Support Manager
SDV Solutions, Inc.
LinkedIn: Tommy Smith | LinkedIn
Email:-
Antonio Garcia III
Helpdesk Associate
SDV Solutions, Inc.
LinkedIn: Antonio Garcia III | LinkedIn
Mobile:-
Main PC
CPU: AMD Ryzen7 7800X3D
GPU: NVIDIA 2060
MEMORY: 32GB
OS: Windows 11
Backup Laptop
CPU: AMD Ryzen5 7520U
GPU: Radeon 610M
MEMORY: 8GB
OS: Windows 11
Internet Connection
Fiber - 300mbps Download, 500mbps Upload
Mobile WIFI - 50mbps Download, 30mbps Upload
Basketball
Bass Guitar
PC hardware and gaming technology
Workout
Health and Fitness
Joseph Jade T. de la Cruz
