Joseph

Joseph Olatokunbo Experienced Remote Virtual Admin Support | Project Manager-Lagos State, Nigeria PROFESSIONAL SUMMARY Highly skilled and results-oriented personnel with a proven track record of exceptional operational and administrative support. Dedicated to optimizing processes, enhancing productivity, and ensuring seamless communication by offering 6 years of experience working with startup founders, business owners, multinationals, and private individuals. Adept at managing projects, prioritizing tasks, and delivering measurable achievements. SKILLS AND SERVICES OFFERED ● Virtual Assistance: Expert in providing remote administrative support, managing daily operations, and information base. ● Communication: Exceptional verbal and written communication skills with a customer-centric approach. Proficient in maintaining professional and prompt correspondence. ● Organization: Strong organizational and time management abilities, ensuring efficient workflow and seamless task prioritization. ● Problem-solving: Analytical thinker with a proactive approach to identifying and resolving operational challenges to enhance productivity. ● Project Management: Experienced in managing projects from initiation to completion, ensuring adherence to timelines and deliverables. ● Data Management: Proficient in data entry, analysis, and visualization using tools like Microsoft Excel and Google Sheets. Skilled in generating reports and providing actionable insights. ● Tech-Savviness: Proficient in various virtual collaboration tools, including project management software, communication platforms, and cloud-based applications. WORK EXPERIENCE Sayed (Juballi) Group - Remote Virtual Operations Coordinator | July 2022 Present ● Streamline operational processes, resulting in a 30% increase in efficiency and cost savings. ● Coordinates and facilitates smooth communication between departments, ensuring timely completion of projects and improved cross-functional collaboration. ● Implement standardized operating procedures, reducing errors by 20% and improving overall operational quality. ● Prepares comprehensive reports and presentations for senior management, providing valuable insights for informed decision-making. Remote Internal Auditor/Administrative Manager, Triton August 2018 - July 2022 ● Generated detailed calibration summaries capturing outcomes and key takeaways, facilitating continuous improvement. ● Collaborated with cross-functional teams, aligning quality assurance efforts with organizational goals and objectives. ● Regularly maintained variance within acceptable thresholds during weekly general QA calibrations. SpeedMaths.ng (Freelance), Nigeria - Customer Care Agent Jan 2018 - July 2022 ● Assisted in developing and implementing marketing strategies, leading to a 15% increase in website traffic and customer engagement. ● Offered exceptional customer support, maintaining a customer satisfaction rate of 98% and resolving 90% of inquiries on the first contact. ● Performed a customer feedback tracking system, resulting in a 20% increase in positive customer reviews. CERTIFICATIONS AND TRAINING ● Udemy Course: "Virtual Assistant: Complete Online Business Strategies." ● LinkedIn Learning Course: "Innovative Customer Service Techniques." EDUCATION ● University of Benin – Nigeria (Sept 2014): BSc. Geology (Second-class division)