Joseph D'silva

 Joseph D’Silva Contact No:- Email:- Objective I am seeking employment with a company where I can use my talents and skills to grow and expand the company. Area of Strength & Skills Communications Skills Multi-Location Recruiting Listening Skills Target -Driven Relationships Building Skills HR Operations Training & Development (Recruiters) Multitasking Team Handling General Administration Professional Experience: Talentedge Recruitment Consultants June 2013 – Till Date Designation: Team Manager – Client Delivery Responsibility:- Taking care of end to end recruitment needs of the company both technical and non-technical requirements. Conducting the primary rounds of interviews, assessing candidates’ technical abilities and communication skills. Understanding the candidates’ expectations and future career goals. Entering records into the Recruitment ERP called Talentnow recruit, generating weekly reports, data management, data analysis, SLA Tracking. Schedule candidate interviews with Hiring Managers. Meeting existing clients and maintaining warm relations for further business. Regular Coordination with the candidate and Technical panel during interview at client location. Posting jobs on job portal, creating and managing database. Coordinating with Account Managers regarding the feedbacks of resume submission, interviews and placements. Business Development functions to source new clients. Smith Clinton Recruitment Consultants Pvt. Ltd. April 2010 – May-2013 Designation: Manager – Client Delivery Responsibility: - Responsible for the entire recruitment life cycle. Independently handled job postings, candidate sourcing, coordinating interviews, rate/salary negotiations, and subsequent closures. Interacting with hiring managers to determine qualifications and requirements for their positions. Providing ongoing status reports as to recruiting pipeline, offers, accepts, new hires and forwarding hiring paperwork and coordinating new hire start date. Decision Making, Understand effective management behavior. Ensuring that the business functions smoothly for both employees and client. Coaching and counseling; and coordinating, planning, and assigning work for staff in accordance with the organizations policies. Preparing Daily, Weekly and Monthly reports of the Deliverables and the performance of the team. Meeting existing clients and maintaining warm relations for further business. Follow up via call and e-mail with the clients/Account Managers for the feedback, handholding candidates until they join. Coordinating with Account Managers regarding the feedbacks of resume submission, interviews and placements. Involved in to the Business Development Process. Effective communicator, negotiator and coordinator skilled in managing effective relationships with all Clients. Goals driven professional delivering consistently superior results through effective leadership, communication, strategising, planning and execution. Used Web based Software Janna Achievements: Received Certificate for the Best Team Performance. Juvenile Solutions Pvt. Ltd. May 2007 – July 2009 Designation: Sr. Technical Recruiter To handle end to end recruitment & selection activities. Involved in training, monitoring of the trainee recruiters. Responsible for allocating the requirements, planning to the team members. Regular Interaction with the Clients for better understanding of the positions. Established strong track record in recruiting talent through various sources, to name some are- Headhunting, internet and social networking resources. Evaluating the performance of the team and helped them to minimize the gaps. Generating precise and comprehensive reports. Achievements: Recognition Received Certificate from the organization towards the dedication in the short spam of 2 months Appreciation received from the organization for setting up entire branch office in Ahmedabad. Orion Computech Pvt. Ltd April 2005–May 2007 Designation: Technical Recruiter. Handling calls related to query of IT professionals requirements. Mailing Resumes (Summary Skills) of candidates to the Company. Provide suitable candidates to the company and arrange for the Interviews. Coordinate with the office located in New York. To keep the check on different Vacancies in Companies. Analyzing the metrics and providing proactive support and forecasting future business cycles for these processes. Direct interaction with Business Clients through Conference calls Monitoring the agents on daily basis, taking one on one session with them. Working closely with the values of the company Team Work, Integrity, Progressiveness and Performance. Keep a track of the project work done by the Candidates. Placing candidates in different organization at the end project. Coordinating between Candidates, Officials in New York and local officers. Search World Wide Dec 2003 - Feb 2005 Designation: Sr. Customer Care Executive. Supervise a staff of customer service representatives and ensures that customers are satisfied by solving the queries within stipulated time. Provided timely, accurate, quality reception administrative service to clients and walk-in visitors Forwarding the unsolved complaints to concerned section and follow up for the same. Provided clients with presentations on the benefits and uses of products and services Develop customer relations with Company, and locate the optimal service plans for each member. To handle the refresher training for the telesales on the areas of improvement Responsible for training need identification, analysis of this data, preparation of training calendar, training evaluation & measuring training. Effectiveness, retraining & feedback etc. Benchmarking the center on the following survey by the customers, Customer Advocacy Customer Satisfaction Politeness Understanding Needs Clear Explanations To prepare daily summary of calls received and made to customers for keeping close track to their satisfaction index. Attending customer queries and complaints and follow-up action of the same. Explaining the features of Search Card to the customer and promote company sales. Mailing Daily Performance Report to the Management. Guiding Customer in Registration of Forms Online Achievements: Awarded “Star of the Month” for the best performance. Hertz Rent a Car March 1999–July 2002 Designation: Customer Service Executive Attended walk in customers with various queries and their grievances by solving their problem on phone also. Co-ordination with the branch office in India. Handle compete operation department of Ahmedabad. Constantly in touch with the customers for proper documentation and query solution. Handle allotment of Duty to Chauffer. Briefing agents about the targets to be generated for the month. Maintain the team's attendance and leave records. Education and Personal Profile Bachelor of Commerce from Gujarat University in 2007 Second Class. Professional MBA (Specialization in HR & Marketing), First class. In 2010 from Manonmaniam Sundaranar University (MSU), Thirunelvelli. Education through out English Medium. Diploma in Computer Applications from Link Academy Computer Education, Ahmedabad. Marital Status : Married Passport No: J-; date of expire 10th May 2020. Religion: Roman Catholic Sports Achievements Participated in Ahmedabad football Association (Rudolph Castenino Tournament) Participated in Gujarat University Inter zonal sports Competition (Winner) Participated in Firdaus Amrut Higher Secondary School Volley ball Tournament (Winner)