Joseph Chugulu

Profile Carrier Objective: “To enhance my professional skills in a dynamic and stable workplace and to utilize my skill and knowledge to full fill the requirement of the organization in customer service’’, self-driven, creative, visionary and of high integrity. Personal Profile: Name Phone Email Address for Communication Joseph Samwel Chugulu --P.o box: 8243, Moshi, Kilimanjaro, Tanzania Academic Qualification: Year- Course Master of Arts - Bachelor of Science Certificate of Attendance 2014 - Diploma Specialization Human Resource Management Computer Engineering ICT Skills Development Training Workshop Computer Science And Engineering University/College/School Kampala International University (KIU) Kampala International University (KIU) CADD Centre St. Joseph College of Engineering & Technology (SJCET) Summary: I work on recruitment, training, speaker, and consultant, learning and development, administration, customers, staff well-being, performance management, benefits and entitlements. I have 6 years experienced as Virtual HR and Recruiter Coordinator with a demonstrated history of working in the human resources industry. Widespread HR management knowledge in a variety of industries including Product, Marketing, 1 Telecommunications, IT, Engineering, Health-care, Pharmaceutical, Content, Railroad, State and Maritime Transportation, Consumer, Sales, Supply Chain and logistics, Aerospace Defense manufacturing in union and nonunion environments, Accounting, Finance, Education, etc. HR Skills: Skilled in Screening, Applicant Tracking Systems, Employee Relations, Talent acquisition and Retention, Training and Development, Labour Relations, Policies and Procedure/Employee Handbook Development, Payroll, Recruiting, and Human Resources. Strong professional with a Master focused in Human Resource Management. IT Technical Skills: Languages GUI Database Web Technology Multimedia Operating System Office Suite : C, C++, Java, Python. : Visual basic 6.0, Q.T VB.NET : Oracle, MS-Access, Sql server, My SQL. : HTML, DHTML, VB Script, Java Script, Asp, Php, Joomla, Dreamweaver. : Pinnacle Studio, Adobe Photoshop, InDesign, Flash, Illustrator. : Window Server 2012, Window Xp, 7, 8, 10, MacOS, Linux. : MS-office suite, Google docs. Professional Experience: Main Hire, Pasadena, CA, USA Virtual HR and Recruiter Coordinator January, 2016 to Present ◆ ◆ ◆ ◆ ◆ ◆ Human Resources and Recruiter Coordinator is responsible for updating job ads, sourcing potential candidates from various online channels, screening in coming resumes and application forms, interviewing candidates (via phone, video and in-person), conducting background checks and placing workers. Review, disseminate, ensure full compliance of HR policy guidelines and country employee handbooks in tandem with local labor laws, client rules and regulations, values, ethics, procedures and strategies; effective implementation of the internal control framework and proper functioning of the HR policy framework. Design and update job descriptions. Manage scheduling interviews and communicate all interview logistics with candidates and interview teams. Facilitate on-site interviews and ensure a positive candidate experience. Prepare and distribute assignments and numerical, language and logical reasoning tests. 2 ◆ ◆ ◆ ◆ ◆ ◆ ◆ ◆ ◆ ◆ ◆ ◆ ◆ ◆ ◆ Be knowledgeable about our business and be on point for HR related questions (i.e. benefits, pay schedule, etc.). Be comfortable with the data; running reports (some ad-hoc) will be at least a weekly task. Help coordinate and attend recruiting and networking events, job fairs, etc. Manage job posts and candidate stages in our Applicant Tracking System (iCims) and externally to various career sites, social media,and job boards. Experienced driving candidate sourcing initiatives using search engines, deepweb Boolean searching, and engineering social networks. Manage new hire process by drafting offer letters, creating employee contract and ensuring they’re signed before work begins, connecting with references, and reviewing all background check reports. Answer queries about compensation and benefits. Also handle employee relations, payroll, finance, benefits, and training. Monitor key HR metrics, including time-to-fill, time-to-hire and source of hire. Collaborate with managers to identify future hiring needs. Creating a system for requesting and tracking time off, monitoring, approving and tracking sick days. Good oral and written communication skills. Action oriented and demonstrated ability to manage priorities. Flexibility – willingness to travel to 60% of the time. Willingness to learn. Vodacom, Dar-es-salaam, Tanzania IT Sales January, 2013 to December, 2015 ◆ ◆ ◆ ◆ ◆ ◆ ◆ ◆ ◆ ◆ Identify key market opportunities for Vodacom products, and evaluate market potential for the region. Achieve business plan objectives for the region. Collaborates with manager to develop customer-based sales plan including sales, won/lost business, pricing plans, new business attainment. Build and maintain robust relationships with all authorized distributors and customer personnel. These relationships are critical in defending existing business and gaining access to competitor business. Manage Distributors as directed by manager including: Analyzing and Setting annual distributor purchase targets; Set objectives and strategy with distributors to committing to specific action plans; Document all end user accounts, business potential, buying habits and define strategy for profit growth; Provide training support to industrial distributors in areas of basic technical product knowledge, general good maintenance practices and product installation, commercial information on applications, target industries, value selling, etc. Annual Measurement /evaluation of distribution partner performance. 3 ◆ ◆ ◆ ◆ ◆ ◆ ◆ ◆ ◆ ◆ ◆ Extends range of product or service relationships with major end-use customers to grow revenue. Develops plans and proposals to meet customer needs and achieve revenue objectives. Development and maintenance of records pertaining to distributor relationships, business plans, tracking and measurement of agreed objectives, incentives and supporting action plans. Provide monthly sales figures. Valuates competitors’ products and selling/market strategy. Through an understanding of customer drivers, builds ability to influence customer decisions pertaining to new solutions, products and prototype applications. Promotes and presents ideas and proposals to major end-user Customers. Builds sales competencies in discovering hidden customer needs, representing customer needs, handling objections, etc. Facilitate customer interaction and coordinate with Marketing, Customer Service, Customer Engineering, Manufacturing, Supply Chain and other functional areas. Obtains application details from customers (including new or a typical designs). Gather and submit customer and market knowledge. Responsible for projects as assigned and directed by direct manager. Airtel, Dar-es-salaam, Tanzania Radio Planning and Optimization Technician February, 2008 to December, 2012 ◆ ◆ ◆ ◆ ◆ ◆ ◆ ◆ ◆ Monitor and analyse the GSM/WCDMA/HSPA/LTE Radio Network Statistics on daily basis. Achieve & maintain the Radio Network Performance as per the contracted OSS KPIs (Accessibility, Availability, Retainability Mobility & Service Integrity) within company set thresholds. Respond to all customer complaints within stipulated SLA. Address coverage and capacity complaints from customer by providing implementable solutions and ensuring closure as per SLA. Continuously conduct consistency checks on radio parameters and daily execute corrections with the RNO guidelines. Analyse drive test reports including bench-marking reports and implement optimisation recommendations suggested. Identify pockets of poor network quality and suggest resolutions for clearing interference ad KPI degradation. Responsible for 2G/3G and 4G planning and optimization of GSM, UMTS, LTE. Execute Network dimension tasks to address capacity and coverage requirements by optimally optimizing network interfaces and nodes to cater for 2G/3G/LTE voice and data traffic. This included TRX additions, 3G upgrades, CE expansions, Power Optimisation, BSC/RNC board capacity utilization/ dimension. Prepare requested network/Cells KPIs statistics for analysis of incident reports. Handling of trials projects, feature testing, POC for new product/features and produce trial detailed reports and business case analysis, follow up on special 4 ◆ ◆ ◆ ◆ projects assigned to RNPO with technical reports and results and practising efficient finals Managements. Perform radio site surveys, site candidate evaluation/selection and link budget planning for both new radio site integration and radio site relocation. Use specialized propagation modelling tools to conduct coverage planning, capacity planning, interference analysis and optimisation. Carry out optimization techniques for optimal site/cluster performance. Define and/or adapt processes and procedures for RF engineering tasks. Hobbies: My hobbies are travelling, playing basketball, reading novel, books, watching TV, and listen music. Language: English Swahili Nationality: Tanzanian 5