Joseph Casa

With nearly eight years of professional experience, I have cultivated a strong foundation in both financial operations and customer service, allowing me to thrive in diverse, fast-paced environments. My career began in accounting, where I spent four years as an Accounts Receivable Clerk. In this role, I was responsible for managing client accounts, issuing invoices, monitoring payments, reconciling discrepancies, and ensuring timely collections. I developed a meticulous eye for detail, strong organizational habits, and a deep understanding of financial systems and reporting. My ability to analyze data, resolve billing issues, and maintain accurate records contributed to improved cash flow and client satisfaction.

Building on this foundation, I transitioned into customer service, where I spent almost four years supporting clients across three major industries: e-commerce, travel, and healthcare. I worked as a Customer Service Representative for Amazon Retail, Spirit Airlines, and Humana Pharmacy. Each role presented unique challenges and required a high level of adaptability, empathy, and communication. At Amazon, I assisted customers with order tracking, returns, and product inquiries, ensuring a seamless shopping experience. At Spirit Airlines, I handled flight bookings, itinerary changes, and travel disruptions with professionalism and urgency. At Humana Pharmacy, I supported patients with prescription refills, insurance coordination, and medication delivery, often navigating sensitive health-related concerns with care and discretion.

Across all roles, I consistently demonstrated a customer-first mindset, balancing efficiency with empathy. I became proficient in using various CRM platforms, billing systems, and communication tools, and I thrived in metrics-driven environments where quality, speed, and customer satisfaction were paramount. My ability to remain calm under pressure, think critically, and resolve complex issues made me a reliable point of contact for both customers and colleagues.

What sets me apart is my versatility and commitment to continuous growth. My accounting background sharpened my analytical and problem-solving skills, while my customer service experience strengthened my interpersonal and communication abilities. I bring a holistic understanding of business operations—from back-end financial processes to front-line customer engagement. I am comfortable working independently or collaboratively, and I take pride in delivering results with integrity and professionalism.

As I continue to grow professionally, I am seeking opportunities where I can leverage both my financial acumen and customer service expertise. Whether supporting internal teams, managing client relationships, or contributing to operational improvements, I am driven by a desire to add value, solve problems, and create positive experiences. My long-term goal is to integrate these skills into roles that support organizational success while aligning with my passion for service, accuracy, and meaningful impact.