JOSEPH CARL
LECERA
VIRTUAL ASSISTANT
About Me
A highly versatile professional with
a proven track record across
Customer Service, Sales, and
Administrative roles. I leverage
visionary leadership and strategic
problem-solving to foster
collaborative teams and drive
exceptional results. My experience
with major companies has
propelled me into key leadership
positions, fueled by a strong work
ethic and a commitment to
innovation. I expertly combine
training, quality assurance, and
adaptable strategies to achieve
organizational goals.
CONTACT
-
-m
in
www.linkedin.com/in/jose
phcarllecera
856 DAS Highway 81, Lutopan
Toledo, Cebu PH 6038
WORK EXPERIENCE
Executive Virtual Assistant
Calltastic Ventures (Oct 2024 - March 2025)
Quality Assurance and Performance
Monitoring Training and Development
Administrative and Organizational Support
Campaign Manager / Trainer
Reliable Care Professionals and Call Services
(Apr 2024 - Aug 2024)
Client Communication and Relationship
Management Operational Planning
Strategy Compliance and Risk Management
Training Supervisor
Phil Office Administrative Services Corp (Oct
2022 - Apr 2024)
Training Program Development and
Implementation Training Administration
Logistics Needs Assessment and Analysis
Quality Assurance Analyst
Continuum Global Solutions (Dec 2019 - Oct 2021)
Telecommunication Account
Chat Interaction Monitoring and Evaluation
Quality Standards and Calibration Agent
Feedback and Coaching
EDUCATION
Customer Service Associate
TERTIARY EDUCATION
Basic Elementary Education
De La Salle Andres Soriano Memorial
College
SECONDARY EDUCATION
Mother Perpetua Parochial School
ELEMENTARY EDUCATION
De La Salle Andres Soriano Memorial
College
CHARACTER REFERENCE
Jayson Nalzaro
RCP Billing and Call Services
Process Improvement Director-
Kent Lloyd Sereno
Phil Office Administrative Services
Director of Operation-
Emily Corses
Continuum Global Solutions
Team Lead-
Andre Joseph Lopez
Colleague-
ePerformax Contact Center (Feb 2018 - Mar 2019)
Australian Retail Account
Customer Inquiry Handling Order (voice &
non-voice)
Management and Issue Resolution Logistics
Shipping Support
Customer Service Representative
Teleperformance Inc. (Sept 2017 - Jan 2018)
US Healthcare Insurance
Customer Inquiry Handling Order
Process and Manage Claims
Explain Different Healthcare Plans and
Benefits
SOFTWARE AND TOOLS
Microsoft Outlook
Microsoft Word, Docs, Excel and
Presentation
Google Workspace
Calendly
Salesforce CRM
Close CRM
LinkedIn
Crazy Lister
Canva
Trello
Google Meet
Slack
Notion
Gemini
Asana
