JosephPinaga Cabebe-
Blk 17Lot 34Canary Street South Crest Village Dasmariñas, Cavite 4114-
Career Objective: To align my goals with the company’s mission and vision so that I effectively perform my role and
have a good career in the future.
Work Experience:
IQORPhilippines:
Aug. 12, 2014– Present
TeamLeader
Time Period:
Account:
Sept2020- Present
T-Mobile TEX
• Supervise 10Experts
• Ensure agents adhere to theirschedules to meet clients expectations and meet SLA
• Responsible for coaching on a regular basis to ensure experts knows their standing and improve their
performance
• Responsible for providing updates on a daily basis to make sure all agents are aligned in terms of new
processes.
• Motivate agents to make sure thesurey generate results.
• Provide real time assistance amd intervention if needed.
Trainer
Time Period:
Account:
Jan 28, 2019– Sept 2020
ATT-ISM/Collection
Duties and Responsibilities:
• Responsible for trainees’ improvement by effectively delivering the program’s daily curriculum for new
hires.
• Make sure that the trainees can easily understand the product and processes by using different approaches
and different training techniques.
• Responsible for trainee’s requirement completion and logins and access.
• Serves as Nesting Supervisor during nesting period.
• Provides coaching to correct identified behavior thatwill greatly impact main KPI’s during nesting period.
• Responsible for conducting everyday huddle to ensure that the team is updated with new processes if there
is any, update teamwithcurrent standing and present action plan based on the team’s performance.
• Responsible for tracking agent’s attendance and approving their pay.
• Makes sure that agents are properly endorsed to theirrespective supervisors and OM’s afternesting period.
Performance Coach
Time Period:
Feb 28, 2017 -Jan 28, 2019
Duties and Responsibilities:
•
•
•
•
Responsible for assisting agents and taking in supervisory calls.
Responsible for doing sales take overto ensure thatsale will be close.
Responsible in reinforcing focus behavior thatwill greatly affect teams performance.
Responsible for agent’s developmentby providing feedback and Highimpact coaching while agents are online.
Assistance Queue
Time Period:
Account:
Aug 31, 2014– Feb 28, 2017
DTV
Duties and Responsibilities:
• Responsible for taking in supervisory calls ofthe site and partner site to ensure customer satisfaction.
• Sends end ofdaofy report.
Subject Matter Expertfor NewHire
Time Period:
June 29, 2014 - Aug 31, 2015
Agent
Time Period:
August12, 2014– June 8, 2014
Convergys Alabang 1:
Agent
Time Period:
February 28 2014– June 4, 2014
IBMPhilippines:
Agent
Time Period:
March 2012– November 2012
Achievements:
Top Trainer for2019
Top Trainer forATT ISMaccount for the Month ofOctober2019
Top Supportfor ATT Mobility sales accountfor the month ofSeptember 2018
Top Supportfor ATT Mobility sales accountthe month of June 2018
Top Agent for DTV account forthe monthof March 2015
Top Agent for Sprint account in 2012
Certification:
Peak Performance Qoaching
AT&T Leadership Academy
OtherSkills:
Lead Generation
Appointment Setting
Cold Calling
Virtual Assistant
Calendar Management
Educational Background:
TERTIARY:
BS Business Administration (Major in Management)
Eulogio Amang Rodriguez
GMACavite Campus
SECONDARY:
NewEra National H.S
NewEra Dasmariñas Cavite
-
ELEMENTARY
Aranda Educational Institution
-
CharacterReferences:
Paul Bilaoen
Operations Manager
-
Melvin Granada
Training ManageriQor
-
Justine Dominique Antenor
Trainer iQor
-
I Hereby Certify That The Information Above Are True And Correct According To The BestOf My Knowledge.
JosephP. Cabebe
Applicant’s Signature
