Joseph B. Gellidon

 2406 Cagayan St. Sta. ANA, Manila Philippines Email:-CONTACT: - Joseph Boer Gellidon Work experience (April 2018– Present) Puretec Group Pty Ltd. NetSuite Administrator Ensures Performance issues are addressed with regard to scripts/workflows/record type operations/searches. Creation of custom PL SQL saved search of any record type for reporting Customization of built in NetSuite Financial/CRM reports. Point of contact for support for any issues pertaining to the NetSuite instance Scripting of NetSuite Advanced PDF/HTML templates using CSS/BFO/Freemarker/HTML Creation of custom workflows to provide custom approval processes, notification and action. Testing of newly deployed scripts/workflows basing it off from different business use cases to ensure flawless functionality when put on live. Data migration operations such as CSV import, mass update, and even integrations utilizing webservices to add/update/delete data. Overall NetSuite administration (dashboard customization, role/permission provisioning). Reports bugs to NetSuite Support that are known to be release/e-fix related defects, for late escalation to NetSuite engineering for resolution. Configuration of CRM features (Marketing, Support Management, Issue management, DKIM) Management of EDI, 3PL integrations Configuration/design of SiteBuilder/SuiteCommerce Advance. (April 2017– Present) Celigo. Inc/Freelance/LiberateIT NetSuite Administrator/Functional Consultant Installation/Setup/Configuration/Troubleshooting of Data Migration apps such as SmartClient for NetSuite and SmartClient for Salesforce Installation/Setup/Configuration/Troubleshooting of Gmail Integration to NetSuite called Celigo CloudExtend Configuration/Troubleshooting of data flows on our Integrator.io platform (Amazon, Zendesk, Shopify, etc). Escalation of known defects/bugs to Product Engineering for resolution Gathering/documentation of client’s use case and tailor fit NetSuite modules to better leverage the software. Troubleshoot/create forms, records, dashboards, views, reports and searches per business needs Implementation of CRM/ERP features. Customization of NetSuite functionalities through scripting/workflows (Freemarker(PDF), PL SQL(reporting), HTML/CSS(Email templates, SuiteFlow etc). Testing/monitoring of custom deployments/suitelets/scripts/workflows created for customers to ensure complete functionality in different scenarios/use cases, and is Brainstorming with Project Manager to ensure tasks and deliverables are timely and accurately provided as expected by clients. Perform health-check on customers environments Migrate data, perform mass updates, data merge without compromising on data integrity *Implemented NetSuite for Waterworks New Zealand(FlowCo) *Created custom transaction searches for Cemac reporting *Customized PDF layouts for different transaction types for Ecostore *Implemented Advanced PDF templates to Forte Floring transaction records (NZ) *Implemented Advanced PDF templates to NZOS Floring transaction records (NZ) *Implemented Advanced PDF templates to Go Healthy NZ *Currently involved in the administration of Odoo ERP for Amtech (Nov 2014– April 2017) NetSuite Philippines. Makati, Philippines Senior CRM/Customization Support Consultant Identify, evaluate and understand customer requirements to help with NetSuite set-up, configuration and customization Integrate historical transactions and databases within the NetSuite environment Customization and scripting of Standard/Advanced PDF/HTML layouts (Sales orders/invoices/Picking tickets/etc.) using HTML/CSS/Freemarker/BHO Implementation of NetSuite CRM/SFA/Marketing (Email Campaigns, Promotions, Lead generation , Case Management, Issue Management etc.) Setup/Customization of standard/custom reports, PL SQL saved searches Troubleshooting/resolution of issues with our ERP/CRM software (oracle errors/script errors/performance issues/customization issues) Modify existing roles and permissions and create custom roles when required Filing of defects caused by customization, scripts, recent e-fixes. Filing of enhancements for Product Management team’s possible future implementation Handles Client/Technical Manager/Account Manager escalation for outstanding issues that needs to be prioritized or be provided with an alternate solution. Installation/troubleshooting of CRM Bundles (Last Sales Activity, NetSuite for Outlook, Advanced Promotions etc.) Handle requests to move Production Upgrades, Releases, Data Center movements, Sandbox provisioning and refreshes. Configuration of SMTP, DKIM, DMARC settings to ensure better deliverability of Email campaigns. Setup/Customization/Publishing of User Dashboards and Portlets Setup/Customization of custom record types, fields, segments, plugins workflows and anything under the SuiteBuilder and SuiteFlex platform. Creation of Knowledgebase articles Engages in Product Management team’s scrum and Q&A meetings to get weekly updates for new features and improvements, to be forwarded to the entire team for review. Coordinates with NetSuite support functional teams for feature setup and troubleshooting Provide ongoing technical guidance and hands-on training to end-users Stay current on latest technology trends and best practices and apply this knowledge to the business (June 2010– Oct. 2014) Sutherland Global Services Taguig, Philippines Support Team Leader (Microsoft account) Real time technical floor support for a team of 15 support specialist. Conducts real time case wellness study and monitoring to ensure that proper resolution is provided to every customer’s issues and case closure is done on a timely manner. Effectively manages agent-wise customer and technical service skills such as handling time, quality of service (QA), conversion (sales), and customer satisfaction to meet the daily expectations of our clients. Generates daily/weekly/monthly business reports to be submitted and discussed with the Account Manager regarding team wise performance and laying out of action plans to address areas for improvement. Cascades daily product updates and resolution steps for pressing issues arising on the new Windows 8.1 operating and for other mainstream operating system (Win8, Win7, Vista and XP). Tasked to raise ticket for any technical troubles experienced by the operations, such as Avaya outages, internet connectivity issues, computer issues, and client provided software issues such as softphones and case documentation programs to our Global Service Desk. Handled escalated calls and queue management to maintain service level. Conducted technical interviews for different lines of businesses of Microsoft. Engaged in client calls to communicate daily site statistics and to address any issues that affects the team’s performance. Auditing of agent calls to ensure proper call flow is followed and superior customer service is provided every time over the phone Performs daily agent coaching to ensure that help is given to improve performance. Senior Technical Support Specialist/Escalations Desk Provided support/setup for Operating system issues. Handled PC Hardware installations. Email Client Setup for Windows/MAC OSX. Setup/Troubleshooting of Network connectivity OS upgrades and activations Computer performance maintenance Backup and recovery of user data (May 2008 – May 2009) 24/7 Customer Phils. Makati City, Philippines Technical Support Representative (Level 2 Technical Support) Troubleshooting of internet connectivity issues. Email client setup/configuration for cross platforms. (Jan.2006 – May 2008) PeoplesSupport Phils. Inc. Makati City eRep (Customer Service, Sales, Level 2 Technical Support) Provided excellent customer support to clients who wish to register domain names and services that range from websites, emails etc. Technical Support to troubleshoot active/inactive services and performs cross selling/upselling to inform them about new products and services. Universal eRep (can handle Voice, E-mail and Fax support) Handpicked and promoted to be a part of the client’s Web Hosting Team on the 2nd month of employment in the firm who will handle level 2 technical support concerning websites created under different programming languages, scripts and databases. Also handled publishing and uploading of website the Internet using different software. Handled development of websites using different third party softwares (Microsoft FrontPage, Macromedia Dreamweaver, Adobe Go Live etc.) and various programming languages (PHP, HTML, CSS, ASP, ASP.NET). (Oct. 2004 – Dec. 2005) Forssman Pacific Eng. Company Makati Technical Assistant/Document Controller Filing/Maintaining of technical documents and architectural drawings for different company projects. Creation of man hour reports, ensured accuracy of all documentation regarding workforce man hours, drawing prod reports and timesheets Submission processing including final checking of drawing revisions, title and identification as per schedule Incoming/outgoing transmittals and documenting all papers received from contractors and subcontractors. Handled plotting of architectural drawings and checking of change effect sheets. Project Coverage Tsoying Depot – Taiwan High Speed Rail Project – Taiwan Tuen Muen Station – Kowloon Canton Railway Corporation - Hongkong Volunteer experience (Sep. 2006) PeopleSupport Phils. Inc. Ayala, Makati City Initial screening (phone interviews) for Technical Support Specialist for Web Hosting Account (1999 – 2000, 2002 – 2003) University of The Phil. Manila Taft, Manila Encoding of patient data and diagnoses in survey forms in a research project of the College of Public Health (at home). Transcription of lectures and forums from tapes at a workshop project (Nov 2016) Coca Cola Foundations Philippines Inc. Makati, Phils Part of the NetSuite Hackathon volunteers who provided pro-bono consulting/implementation services. Collection of Coca-cola Foundation Philippines Inc Charity services requirements to tailor fit to NetSuite functionalities Customized NetSuite standard UI functionality to assist the foundation in receiving water supply provisioning request to remote areas of the Philippines, which will be accomplished by volunteer partners. Utilized Vendor bill/requisition to enable desired functionality for the organization. Conducted end user training to Coca-cola program managers to demonstrate how the design will work for their business needs. Created custom PL SQL reports and NetSuite financial reports. CERTIFICATIONS (Dec. 8, 2016) Netsuite Certified SuiteFoundation Certification Number: 4045 (Jan. 1, 2016) Netsuite Certified Administrator Certification Number: 4297 Special Skills Knowledgeable with MS Office Suite components. Basic Javascript, HTML, CSS, Visual Basic 6, FoxPro scripting. Advanced skills in NetSuite. Knowledgeable with Refrigeration and Air-conditioning troubleshooting and maintenance. Knowledgeable with networking and computer hardware/software troubleshooting. EDUCATIONAL BACKGROUND (1991 - 1996) Fernando Amorsolo Elem. Sch. Sta. Ana, Manila, Phil. Graduated salutatorian of the 1st section with recognition in Journalism (1996 – 2001) ERDA TECH Voc. Sec Sch. Pandacan, Manila, Phil. Graduated with a vocational diploma in Refrigeration and Air-conditioning. (2002 - 2005) La Concordia College Paco, Manila, Philippines Graduated Associate Degree in Computer Technology bridging to BS Computer Management. PERsonal Data Birthday: May 1, 1984 Birthplace: Manila Civil Status: Single Age: 33 years old. Nationality: Filipino Person to be contacted Irene B. Rivera contacted in case of Paco, Manila emergency: Cel No. - Character References Judd de Leon Team Supervisor PeopleSupport Phils. Inc. - Jorinda Andres Team Leader 24/7 Customer Phils Inc. - Harsh Parimal Trivedi Team Manager(Microsoft) Sutherland Global Services - Jarrod Moratalla Vertical Team Leader NetSuite Philippines Inc. -