Joseph Araneta-
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linkedin.com/in/josepharaneta
https://1fish.productions
Summary
Award-winning customer support professional who has advanced quickly in all positions. Motivated
to perform at peak levels and meet company goals.
Detail-oriented Technical Support Engineer with extensive experience in telecommunications, retail
and customer service. Troubleshoots highly technical issues with ease and patience.
Training professional with extensive leadership experience in staff development, process and
productivity improvements, performance management and curriculum design.
Project leader with web design expertise. Highly effective communicator adept at managing large
groups of developers, designers and engineers.
Experience
Senior WordPress Technical Support Engineer.
LevelUp - Product Support for WordPress
Aug 2021 - Sep 2021 (2 months)
Major Responsibilities:
Helping customers with their WordPress problems by logging into their websites, diagnosing issues and
offering solutions.
Writing clear and helpful responses to customer queries via email & chat.
Writing clear and detailed bug reports for escalation to developers.
Details
Plenty of training and support will be provided to get the successful candidate up to speed
Owner
1FiSH Solutions
Sep 2006 - Present (15 years 5 months +)
IT solutions
Technical support for IT companies
Customer service provider for international companies
Web development
Graphics designer
Mobile app development
Online presence marketing
Customer Support Representative
ThurayaRecharge
Jun 2011 - Present (10 years 8 months +)
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Provides technical support via mail
Renders sales support to prospects and existing clients via mail
Website Developer, Web Master and Tech Support
Ewebsite
Nov 2020 - May 2021 (7 months)
- Set up cpanel and hosting and install wordpress
- Set up a website using “Divi” theme
- Add settings, plugins and widgets as provided by me, including wordfence security, updraft plus
backups, all in one seo and security and updates, and communicate with me during this process to get
the required information for successful setup
- Help with design, layout, images and banner placement
- Test sites to confirm they are working
- Update affiliate codes, adsense codes, analytics, aweber or other opt-in boxes,
- Troubleshoot websites with bugs, security and technical problems
- Website maintenance including updates, fixing site bugs, improving graphics, adding buttons and
pages, some page design if possible and posting content when required
- Site backups and restore if required
- Site security setup and monitoring
Application Analyst / System Administrator
Linkworks Inc
Feb 2019 - Aug 2019 (7 months)
The Application Analyst / System Administrator will provide front-line integration and support of
healthcare software and server infrastructure. Works on the support of laboratory system software to
physician office EMR systems and provides maintenance of windows and Linux os.
(S)he will have the capability to communicate clearly in writing and verbally, and the desire to work in a
team environment.
This is a remote telecommute position wherein all work is done via high-speed internet and VoIP phone
connections. Flexible shifts are available. US-based company.
Requirements:
• Proven analytical and problem-solving skills
• Ability to handle multiple concurrent assignments
• Strong interpersonal skills
• Expert written and spoken communication skills in English.
• Knowledge in use of Microsoft Office desktop tools
• Knowledge of computer script languages (javascript etc) and SQL is a plus.
• Ability to work independently and in a dynamic team environment
* Clinical applications training will be provided.
Account Relationship Manager
Fivo.io
Feb 2019 - Aug 2019 (7 months)
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With shrinking medicare reimbursements, clinical laboratories are expected to do more with less and
less resources. Over the years, clinical labs have adopted automation processes but have lagged with
efficient IT support tools. Fivo is SAAS cloud based software that uses machine learning to automate
the operation of IT systems tasks. We apply automated system monitoring and intelligent self healing
systems to assist burdened IT teams so they can focus on more complex projects.
Marketing Manager
Apr 2019 - Jul 2019 (4 months)
I help make business ideas become reality and guide startups and innovators to fail fast forward
Administrative Assistant
Copy Chief
Mar 2017 - May 2019 (2 years 3 months)
- Customer Service (Email Support)
- Basic Wordpress Management (editing blog posts, adding images, etc)
- File and calendar management (Dropbox, Google Drive, etc.)
- Basic research on certain topics for blogposts, newsletters or others
- Transcription and note taking (audio, video, podcasts, etc.)
- Schedule and plot emails
- Creating PowerPoint presentations
- Regular liaison with myself over Skype and email
- Scheduling meetings
- Sending emails on my behalf
- Data entry
- Basic website updating (I will show you exactly what to do if you do not have much experience with
websites)
Online Presence Consultant
Tech Guys' Dating Guide
Jan 2018 - Sep 2018 (9 months)
Provide consultancy service on how to develop website and go through online marketing for http://
techguysdatingguide.com/
Project Manager
Tech Diva Media
Feb 2017 - Aug 2018 (1 year 7 months)
- checking in with clients to keep them updated as my team and I work on things, or following up with
clients if we need a password or something to log into their account
- maintaining a list of current client sites and checking off once per month that the site has a current
backup of their site set up somewhere, the plugins are mostly up to date, the theme and Wordpress is
up to date
- helping with general website maintenance and updates (I will show you what to do when needed)
- helping with my email: checking through emails approximately once a day, replying back to ones
that you can with a quick status update or a response that I will get to them later in the day or with a
template response I will provide for you
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- sending me a brief voice memo using WhatsApp or Voxer message (quicker because it is with voice)
with an update on what's in the emails and/or project progress each day at the end of your day (my
morning time)
- after getting feedback or answers from me via voice memo, responding back to clients if needed
- checking over projects in our team’s project app, Producteev, and reviewing current tasks to see if
someone on our team is waiting on something from me or feedback from a client, then checking in with
me or the client
- scheduling meetings
- occasional phone calls if needed for quick info, making reservations, etc. (I will provide Skype credit to
you)
- other research projects and business and marketing duties (I will show you exactly what to do)
Application Consultant
Cedar Waters
Dec 2016 - Feb 2017 (3 months)
Google Sheets consultant
IT Support Specialist
Intelligent Technical Solutions
Oct 2016 - Nov 2016 (2 months)
Provide computer, networking, internet, server and VOIP phone support to employees working for over
150 Las Vegas area businesses. We appreciate contractors who have a proven education record,
especially with IT-based certifications, but we are focused on the right attitude and drive. It's important
that you love technology and helping people, and that you're prepared for dealing with some very
complicated problems! Support is provided by live telephone call and email only.
Your English must be superb.
Project Manager
Digital Mediums
Mar 2015 - Aug 2016 (1 year 6 months)
Client and developer relations, project management, client success
Client Success Manager
ActivityRez
Mar 2015 - Aug 2016 (1 year 6 months)
SEO and SMM Level 2 Tech
DyCom Business Services
Sep 2014 - Jul 2015 (11 months)
SEO and SMM consultant
Webmaster
PRIMEHOMES Real Estate Development, Inc.
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Nov 2012 - Jul 2015 (2 years 9 months)
Manage websites (PrimeHomes.com.ph and Larossa.com.ph
Manage online presence
Manage online reputation
Junior Technical Support Staff
MondoTalk Pty Ltd
Sep 2013 - May 2014 (9 months)
• Answer all support phone calls and walk through enquiries in a professional manner.
• Provide 1st level support via phone and/or remote desktop technologies.
• Liaise with MondoTalk customers over the phone and via email and ascertain their requirements for
the purposes of delivery phone system functionally.
• Liase with Level 2 Engineer regarding technical request changes from MondoTalk customers and
provide accurate solution within the allowable period.
• If required, be contactable at all times to ensure timely responses to emergencies.
• Data entry for documentation and records update.
• Other duties as required.
Customer Support Rep
WebsiteDynamics
Mar 2011 - Jun 2013 (2 years 4 months)
As a full-time Customer Support Agent, you will apply your knowledge of the online world, including
HTML, web communication, and random computer stuff like setting up email, modifying images, and
more.
You will be answering questions online, providing guidance for our customers. You’ll be their friend,
teacher, and guide – you know that great customer service is just as important as a great product.
Even though you won’t be working at our headquarters, you will be an important part of our core team –
trading off with our North American Support Agents to provide great service to our customers 24 hours,
7 days a week.
English Tutor
Colingo USA
Jan 2005 - Aug 2011 (6 years 8 months)
I rendered ESL tutorial services for subscribers of Colingo
Customer Service Rep
Online Business Investments Group USA
Jan 2006 - Jul 2011 (5 years 7 months)
Provides technical support through chat and mail
Renders sales support to prospects and existing clients via chat and mail
Web Designer
Ageless Now USA
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Dec 2009 - Jun 2011 (1 year 7 months)
I need a website built using the software Serif WebplusX2. Please refer to http://www.serif.com/
community/pdfs/webplusx2.pdf
The software doesn't seem difficult to use especially if you have experience using applications such as
Adobe Photoshop, Dreamweaver, etc. I will provide the software via download.
Basically, I would like someone to design a mock of the site http://slowdownagingnow.com/ using the
Serif software. I also have other content I would like placed in there.
Technical Support/Software Sales & Support
Bizsoft Consulting
Jan 2010 - Jan 2011 (1 year 1 month)
Provides technical support
Renders outbound pre-sales calls to prospects
Outbound Lead Generator
ITESA - People Convergence Consulting USA
Dec 2009 - Jan 2010 (2 months)
Outbound Lead Generator
Call potential event sponsors and attendees
Confirm attendance to event
Send event details via email
Resend event invitation via email
Gather customer information
Sales and Training Officer
XCEL Corp
Feb 2009 - Jul 2009 (6 months)
Sales Role
maintaining and developing relationships with existing customers via meetings, telephone calls and
emails;
visiting potential customers to prospect for new business;
acting as a contact between a company and its existing and potential markets;
negotiating the terms of an agreement and closing sales;
gathering market and customer information;
representing the organization at trade exhibitions, events and demonstrations;
negotiating variations in price, delivery and specifications with managers;
advising on forthcoming product developments and discussing special promotions;
recording sales and order information and sending copies to the sales office;
reviewing own sales performance, aiming to meet or exceed targets;
gaining a clear understanding of customers' businesses and requirements;
making accurate, rapid cost calculations, and providing customers with quotations;
feeding future buying trends back to employers
Training Role
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designing and developing training and development programs based on both the organization’s and the
individual's needs;
considering the costs of planned programs and keeping within budgets as assessing the return on
investment of any training or development program is becoming increasingly important;
producing training materials for in-house courses;
managing the delivery of training and development programs and, in a more senior role, devising a
training strategy for the organization;
ensuring that statutory training requirements are met;
evaluating training and development programs;
amending and revising programs as necessary, in order to adapt to the changes that occur in the work
environment;
helping line managers and trainers solve specific training problems, either on a one-to-one basis or in
groups;
keeping up to date with developments in training by reading relevant journals, going to meetings and
attending relevant courses;
increasingly, having an understanding of e-learning techniques
Process Trainer
HSBC - HDPP
Nov 2006 - Feb 2009 (2 years 4 months)
Identifying training and development needs within an organization through job analysis, appraisal
schemes and regular consultation with business managers and human resources departments.
Designing and developing training and development programs based on both the organization¡¦s and
the individual's needs.
Considering the costs of planned programs and keeping within budgets as assessing the return on
investment of any training or development program is becoming increasingly important.
Working in a team to produce programs that are satisfactory to all relevant parties in an organization,
such as line managers, accountants and senior managers at board level.
Developing effective induction programs.
Conducting appraisals.
Devising individual learning plans.
Producing training materials for in-house courses.
Managing the delivery of training and development programs and, in a more senior role, devising a
training strategy for the organization.
Monitoring and reviewing the progress of trainees through questionnaires and discussions with
managers.
Ensuring that statutory training requirements are met.
Evaluating training and development programs.
Amending and revising programs as necessary, in order to adapt to the changes that occur in the work
environment.
Helping line managers and trainers solve specific training problems, either on a one-to-one basis or in
groups.
Keeping up to date with developments in training by reading relevant journals, going to meetings and
attending relevant courses.
Increasingly, having an understanding of e-learning techniques.
Manage the client relationship and ensure full compliance with contract requirements
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Set and meet performance targets of speed, quality and efficiency and plans areas of improvement and
product development to promote exceptional customer service
Accent and Process Trainer
West Contact Services
Mar 2004 - Nov 2006 (2 years 9 months)
Identifying training and development needs within an organization through job analysis, appraisal
schemes and regular consultation with business managers and human resources departments.
Designing and developing training and development programs based on both the organization's and the
individual's needs.
Considering the costs of planned programs and keeping within budgets as assessing the return on
investment of any training or development program is becoming increasingly important.
Working in a team to produce programs that are satisfactory to all relevant parties in an organization,
such as line managers, accountants and senior managers at board level.
Developing effective induction programs.
Conducting appraisals.
Devising individual learning plans.
Producing training materials for in-house courses.
Managing the delivery of training and development programs and, in a more senior role, devising a
training strategy for the organization.
Monitoring and reviewing the progress of trainees through questionnaires and discussions with
managers.
Ensuring that statutory training requirements are met.
Evaluating training and development programs.
Amending and revising programs as necessary, in order to adapt to the changes that occur in the work
environment.
Helping line managers and trainers solve specific training problems, either on a one-to-one basis or in
groups.
Keeping up to date with developments in training by reading relevant journals, going to meetings and
attending relevant courses.
Increasingly, having an understanding of e-learning techniques.
Manage the client relationship and ensure full compliance with contract requirements
Set and meet performance targets of speed, quality and efficiency and plans areas of improvement and
product development to promote exceptional customer service
Track and measure individual and team productivity and quality results for staffing forecasts
Technical Support Staff
Talent Shout Business Consultancy Phils
Jan 2005 - Jan 2006 (1 year 1 month)
Provides technical support for customers of LambLady.com, a web hosting company
Provides pre-sales support for prospective
Help Desk Support
Gesix Solutions USA
Jan 2004 - Jan 2006 (2 years 1 month)
Provides technical support for EzySolutions, a Microsoft Excel-based solution for SAP
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Administrative Assistant
Kudos Resolutions USA
Jan 2004 - Jan 2005 (1 year 1 month)
Call property sellers
Segregate email messages
Technical Support Representative Level 1
Bluemont Networks USA
Jan 2001 - Jan 2003 (2 years 1 month)
Handle incoming and outgoing calls
Render basic troubleshooting associated with network connection
Call escalation
Customer account basic maintenance/administration
Sales basic support
Graphic Designer
2010 KC Gold Buyers USA
Jan 2001 - Jan 2001 (1 month)
Education
Informatics International College
Advanced Diploma; Diploma, Computer Studies; Computer Studies
1997 - 1999
De La Salle University
BS, Physical Therapy
1991 - 1995
BS Physical Therapy
Licenses & Certifications
Duolingo Spanish Fluency: Beginner (Estimated) - Duolingo
Duolingo Spanish Fluency: Beginner (Estimated) - Duolingo
Duolingo Spanish Fluency: Beginner (Estimated) - Duolingo
Duolingo Spanish Fluency: Beginner (Estimated) - Duolingo
Duolingo Spanish Fluency: Beginner (Estimated) - Duolingo
Joseph Araneta - page 9
Duolingo Spanish Fluency: Beginner (Estimated) - Duolingo
Duolingo Spanish Fluency: Beginner (Estimated) - Duolingo
Duolingo Spanish Fluency: Elementary (Estimated) - Duolingo
Duolingo Spanish Fluency: 17% Fluent - Duolingo
Bob Nicoll: Training The Creative Professional - Lynda.com
Fluent in German - Duolingo
Duolingo 33% Fluent in French
Skills
Microsoft Office • Customer Relations • Research • Computer Hardware • Scheduling • Training •
Customer Service • Process Scheduler • Project Planning • Software Documentation
Honors & Awards
Certificate of Completion - Notacor Training Group
Feb 2017
Seminar for Developing the Business Leader within You
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