My name is Joseph and I am dynamic and results-oriented IT Support and Technical Specialist with extensive experience in Microsoft Office 365 administration, remote desktop support, and project management. Adept at problem-solving, team leadership, and customer engagement, ensuring seamless operations and optimized system performance. Passionate about delivering exceptional service while fostering growth and efficiency within organizations.
Technical Support & Troubleshooting – Expert in diagnosing, resolving, and preventing IT issues
Microsoft Office 365 Administration – Proficient in installation, configuration, and user management
Project Management & Team Leadership – Coordinating teams and driving project success
Customer Experience & Relationship Management – Strong ability to engage, empathize, and support users
Quality Assurance & Process Optimization – Ensuring high-quality output and system efficiency
Communication & Collaboration – Effective engagement with stakeholders and cross-functional teams.