Joseph Adikwu

Joseph Adikwu Professional Experience Virtual Assistant Freelance Virtual Assistant, Various Clients (US, UK, Australia) 07/2021 – 01/2025 | Remote - Managed daily operations, emails, and calendars for 3 business coaches, keeping their schedules organized and minimizing missed follow-ups. Created and scheduled content for Instagram, Threads, and Facebook using Meta Business Suite and Buffer. Handled customer support tickets via Freshdesk and Gmail, resolving inquiries within 24 hours. Coordinated with vendors, scheduled meetings, and took meeting notes to keep the team aligned. Maintained lead trackers in Google Sheets and followed up with prospective clients on behalf of clients. Assisted with online product launches and webinar preparation. • Profile • Organized, detail-oriented, and resourceful Virtual Assistant with over 6 years of experience supporting small business owners, entrepreneurs, and busy professionals. Skilled in administrative support, social media management, CRM systems, inbox and calendar management, and client communication. Known for being proactive, a fast learner, and reliable under pressure. I take pride in helping businesses run smoother behind the scenes. Education • • • • Administrative Assistant, BrightLeaf Consulting Agency 01/2020 – 03/2021 | Remote, US Provided virtual administrative support to a remote agency team of 7. Created templates, SOPs, and client onboarding documents. Monitored and updated CRM entries, tracked project progress, and sent weekly reports to leadership. Scheduled Zoom meetings, set up invites, and managed the agency’s shared inbox. • Bachelor of Arts in Communications • Languages English Spanish Skills Calendar & Inbox Management Microsoft Office & Google Workspace Project Management Tools: Trello, Asana, ClickUp Canva & Basic Graphic Design Data Entry & Research Customer Support (Email, Chat, Voice) CRM Tools: HubSpot, Airtable, Zoho Social Media Scheduling & Engagement • • Customer Support Associate, EchoBridge Insurance Group 07/2018 – 12/2019 | Remote, Australia Responded to inquiries about health and travel insurance policies via email and phone. Managed sensitive customer records and processed claim documentation. Maintained service-level agreements by resolving 95% of support tickets within 24 hours. Built rapport with clients, resulting in repeat policy renewals. • • • •