Josemarie Maraon

JOSEMARIE MARAON - |-| Rodriguez, Rizal Professional Summary • A well-driven technical support with 1 year of professional experience assisting customers in solving complex issues. Keen to support Concentrix in becoming a top company in the world through proven customer support skills. Work Experience Technical Support | Concentrix, May 2021- June 2022 • Answered 20+ calls per shift, exceeding target rate by 15 percent. • Utilized product knowledge and customer protocols to resolve issues efficiently and reduce wait times •Achieved a 97 percent customer satisfaction rating for continuously providing excellent technical support •Cultivated customer relationships and increased sales by offering information about new products Education •Valley High Academy | Science Technology, Mathematics and Engineering Skills • Working knowledge of Microsoft Word, Excel, and PowerPoint • Excellent knowledge of Canva • Great ability to develop and sustain a good rapport with international clients through continuous interaction and genuine interest. •Able to work with initiative, manage own workload and priorities effectively