Joselyn Brenes

My name is Joselyn, I’m from Costa Rica, with over seven years of experience in Customer Service, I’ve provided support through chat, tickets, phone, and email, handling a wide range of inquiries including account issues, gameplay concerns, payment discrepancies (including cryptocurrency transactions), bonus and claim disputes, and technical troubleshooting. I’ve worked with tools like Slack, BackOffice, Outlook, live chat platforms, and proprietary admin systems.

I was trusted to investigate discrepancies between internal systems and third party providers, processed payouts, verify accounts, and escalate cases when necessary. I also trained new agents and handled escalated cases, so I’m very comfortable taking full ownership of the customer experience from first contact through resolution.

I’m always eager to learn new skills and open to feedback that helps me grow, both professionally and personally. That’s why I believe this position is a great match for my experience and mindset, and I’m confident I can bring value to your team.