Joselle Ferrer

JOSELLE FERRER GENERAL VIRTUAL ASSISTANT Purok 4, Maquiapo, Guagua, Pampanga- Profile Experienced and reliable General Virtual Assistant with over 4 years in customer service, sales support, and order processing. Skilled in multitasking, handling diverse client accounts, and delivering exceptional support across ecommerce and technical industries. Recognized for strong communication, tech proficiency, and consistent performance in remote work environments. - Experience 2022 – 2025 | Yeongnam Yrisane-op (S Korea) Window and Door Glass Field Worker Hands-on technical work in a manufacturing and installation setting 2021 - 2022 | Teletech Pampanga Remote Sales Agent (T-Mobile) Engaged in inbound and outbound calls Promoted and sold T-Mobile services to clients across North America Education 2017 – 2019 | Netcast Eastwest BPO Bachelor of Elementary Handled 8 different accounts simultaneously: Education Don Honorio Ventura Technological State University Bacolor, Pampanga 2016 Super-Agent Sales/Order Management: DreamProducts, Supportplus, Acorn, Victorian Trading Co., Zurich Biopharmaceuticals, Penthouse Heffner Direct Customer Service: Select Home Warranty Tech Support: TwinStar (fireplace mantles, wine coolers, Computer Programming Micro-Computer Information Technology Guagua, Pampanga- soundbars) Recognized as Top Customer Service Experience Expert (2017) Top 2 Shared Agent (2018) 2014 - 2016 | Universal Robina Corporation Technical Tools T-Mobile Call Center System E-commerce Platforms Remote BPO Tools CRM and Ticketing Systems Canva Zendesk Factory Worker Assigned to multiple roles: seasoner, ingredient mixer, sorter, dumper, fryer Contributed to snack chip production: Piattos, Nova, Chippy, V-Cut Core Skills Customer Support (Phone, Email, Chat) Sales and Lead Generation Order Management & Fulfillment Data Entry & CRM Tools Calendar and Email Management Internet Research File and Document Organization Social Media Assistance Invoicing and Payment Follow-ups Basic Graphic Design (e.g. Canva) Technical Support (Consumer Electronics) Multi-account Handling Microsoft Office & Google Workspace Remote Team Collaboration English Communication Proficiency Personal Information Date of Birth: January 10, 1994 Age: 31 Gender: Male Marital Status: Married Citizenship: Filipino References AVAILABLE UPON REQUEST I hereby confirm and verify all the facts mentioned above and I hold the responsibility of their authenticity and correctness. JOSELLE FRANCISCO FERRER Applicant