Joselle Queddeng
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www.linkedin.com/in/joannqueddeng
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itskinetic.webflow.io
PROFILE SUMMARY
Result-driven professional with extensive experience in customer service and digital content
creation. Skilled in managing remote administrative tasks and leveraging tech tools to optimize
business operations. Eager to grow professionally, now seeking to join a company where I can apply
my proven computer proficiency and strong communication abilities.
PROFESSIONAL EXPERIENCE
Multimedia Designer, VA
Freelance
Design and edit videos and graphics for various clients, focusing on enhancing their social media
presence and audience engagement.
Craft email campaigns, landing pages, and websites that showcase clients' services/products.
Communicate effectively with clients to understand their needs, build trust, and ensure project
success
Telemarketing Associate
Insurance Company | May 2024
Followed a structured script to conduct outbound calls to prospective customers using a dialer
system.
Verified if prospects are qualified leads by engaging with them and gathering necessary
information.
Recorded detailed call summaries, including lead status and relevant information, in Excel for
further analysis.
Virtual Assistant, SMM
Construction and Renovation, Upwork | Apr - May 2024
Managed and created content for Instagram and Facebook, focusing on increasing engagement
and generating leads.
Responsible for community management, responding to inquiries, and proactively seeking out
potential clients.
Podcast Content Editor
EmergePH | Jan - Mar 2024
Created graphics, edited Zoom recordings, and added captions to enhance podcast episodes.
Responsible for Identifying key highlights ('golden nuggets') from episodes and repurposed them
into short-form content for social media.
Utilized Notion to give update on tasks, receive notifications, and ensure timely completion of
projects.
Attended weekly meetings to discuss goals and provide updates.
Customer Service Representative
Travel Account, Teleperformance | May - Aug 2021
Responsible for high-volume customer inquiries, complaints, billing questions and payments.
Handled customers effectively to ensure positive customer experience.
ADDITIONAL ROLES
Data Annotator and Transcriptionist
Freelance | 2022
Quadrant Resource | 2021
Humanatics | 2018
Graphic Designer & Video Editor
Translator
Freelance, Amazix Ltd |-
Cryptocurrency Tokens, Freelance | 2017
Admin assistance
EDUCATION & TRAINING
University of The Philippines OU
DICT DigitalJobsPH
Associate in Arts
General Virtual Assistance | 2023
Manuel S. Enverga University
Virtualahan INC.
BS Psychology | 2015
Digital Skills Training | 2021
KEY COMPETENCIES
Proactive and self-motivated
Exceptionally organized
Critical thinker
Effective communicator
Technically proficient
Basic Spanish Proficiency
