Joselle Queddeng
WORK EXPERIENCE
Creative Ops Assitant
Private Client | Oct 2024: Present
Modernized executive workflows by building Google Sheet, Notion, and ClickUp systems,
reducing project bottlenecks and improving daily task visibility.
Drove business development by delivering custom website creation, branding, and visual
identity projects.
Structured and edited materials for high-quality educational course creation.
Executed targeted lead generation, email outreach campaigns, and conducted screening of
potential network.
Assisted in e-commerce product sourcing and market research to streamline inventory selection.
AI Content Producer / SMM
Private Client | Oct 2025 - Febuary 2026
Grew a new Facebook page from zero to 500k+ reel views (300% reach growth) by engineering
viral story-hooks and monitoring competitor trends.
Scaled YouTube content views per video using AI automation and prompt engineering for scripts
and visual production.
Conducted rigorous Quality Assurance (QA) on all AI-generated assets and managed to ensure
accuracy and brand alignment.
Multimedia VA
Upwork | Present
Designed and edited videos and graphics for various clients.
Built custom websites using Squarespace and Wordpress, and designed digital assets
Created specialized AI video contents, maintaining 100% character consistency.
Drove Instagram and Facebook lead generation by creating targeted content and managing the
online community of various clients.
Content Editor
Emerge | Nov 2023 : Nov 2024
Improved Brand assets and spearheaded editing educational course videos and improved
business presentation visuals.
Repurposed contents into high-engagement "golden nuggets" for reels and static social media
posts.
Customer Service Representative
Teleperformance (Travel Account ) | 2021
Maintained high satisfaction ratings while managing high-volume customer inquiries and
complaints regarding billing and payments.
Resolved service issues through effective problem-solving and clear communication, ensuring a
positive experience for every customer interaction.
ADDITIONAL ROLES
Data Annotator and Transcriptionist
Freelance | 2022
Quadrant Resource | 2021
Humanatics | 2018
Graphic Designer & Video Editor
Translator
Freelance, Amazix Ltd |-
Cryptocurrency Tokens, Freelance | 2017
Admin assistance
EDUCATION & TRAINING
University of The Philippines OU
Asian-Tech Batangas / DICT Quezon
Associate of Science in Information Technology
(ASIT)
Contact Center Services | 2024
Manuel S. Enverga University
BS Psychology Undergraduate | 2015
Keywords Studio
Art Trainee | 2023
DICT DigitalJobsPH
General Virtual Assistance | 2023
Virtualahan INC.
Digital Skills Training | 2021
KEY COMPETENCIES
Project & Time Management
Strategic & Critical Thinking
Creative Problem-Solving
Quick Learner and Adaptable
Effective communicator
Technically proficient
TECHNICAL SKILLS
Workflow Development &
Optimization
Social Media management
AI Tools & Prompt Engineering
Video Editing
Course Creation
Graphic Design
Website Design
Lead Generation
