Joselito Almaden Jr

JOSELITO ALMADEN JR EXPERIENCED CUSTOMER SERVICE & HEALTH COORDINATION SPECIALIST PROFILE CONTACT - A versatile and detail-oriented professional with a unique blend of expertise in customer service, administrative tasks, and healthcare. I bring a strong foundation in providing top-notch support to clients, patients, and healthcare professionals. My experience across various roles has honed my ability to adapt and excel in diverse environments. -77 Saavedra Compound Cabancalan Mandaue City Cebu, Philippines 6014 WORK EXPERIENCE Optum Global Solutions OCT 2023 - FEB 2025 Utilization Management Intake Coordinator EDUCATION -Intake Coordinator for a US Healthcare Account handling initiation of Prior Authorization for members by the request of Medical Doctors, Hospitals and Healthcare Facilities -Proficient with ICD-10, CPT, and HCPC coding System - EASTERN VISAYAS STATE UNIVERSITY Bachelor of Science in Civil Engineering- CONCEPCION INTEGRATED SCHOOL SECONDARY LEVEL Senior High School Graduate with Honors SKILLS CRM (Zendesk, Nice) Live Chat Operation Microsoft Office Time Management Adaptability Effective Communication Critical Thinking LANGUAGES English (Fluent) Continuum Global Solutions MAY 2023 - SEP 2023 Saitacom Call Center Services JAN 2023 - MAR 2023 Sykes Asia Inc. (Foundever) NOV 2019 - DEC 2022 Customer Care Representative -Customer Care Representative for a US Telco Account handling 3 concurrent chats at a time -Ability to offer and upsell products and services Customer Care Representative -Customer Service Representative for an AU-based Flower Delivery account for 3 months -Handled Inbound, Chats, Investigations, Email, and Surveys -Ability to offer and upsell products Customer Care Representative -Customer Service Representative for a UK-based Food Delivery Account for 2 Years via Inbound, Chat and Email -Patient Care Coordinator for a US-based Healthcare Account for a year -Subject-Matter Expert for both accounts and, -Back Office Support: Creating customized menus for food businesses, ensuring accuracy and attention to detail. REFERENCE Rizza Anderson Rizzartein Samblaceno Sykes Asia Inc. / Supervisor Sykes Asia Inc. / Compliance Officer Phone:- Email : - Phone:- Email :-