Contacts-
Joselinne Belteton
-
Guatemala, Guatemala
About
I have a high ability to establish
interpersonal relationships. I
am proactive, dynamic, and
work-oriented with objectives
and goals. I have ease of speech
and decision-making. I have
professional ambition. I am
looking for solutions, not
problems.
Skills
Communication skills
Problem-solving and critical
thinking
Teamwork and collaboration
Adaptability and flexibility
Technical skills
Time management and
organization
Leadership and initiative
Experience
ICS/ 24-7 INTOUCH GUATEMALA
Customer Support, Risk Support Service and Messaging
Banking Support
2023 - Present
I provide technical support for POS system. I assist with account takeover
actions, checking, and savings accounts. I assist with disputes and general
concerns related to the risk department and banking services department.
CAPGEMINI BUSINESS CONSULTING AND SERVICES
Customer Support Associate
2022 - 2023
I provided technical support for security systems, recommended services
and products, and helped with resolving billing questions, and I was a
temporary floor support.
ARTICULOS DEPORTIVOS DE GUATEMALA (RETAIL
COMPANY)
Social Networks and Telemarketing
2021 - 2022
I provided help and technical support, administered web pages, assisted
customers through chat on social networks, handled customer inquiries via
email and phone calls, offered support for institutional products, reported
product availability using Microsoft Excel, managed billing and logistics for
orders, generated and controlled Visa Link transactions, monitored
payments made through Credomatic Merchant Solutions, and analyzed
and reported on the social media reach achieved.
Emotional intelligence
PLĂSTICOS MAKILGAR (WHOLESALE COMPANY)
Attention to detail
Commercial Assistant/Sales Representative
Work ethic and
professionalism
Assisted with Installation and uninstallation support for programs
Creating points of origin Installing and uninstalling sound drivers and
printers Replacement of CPU components Supporting analysis and
evaluation of monthly sales Controlling product rotation in inventory
Providing customer service in sales room, chat, phone, and email
Monitoring monthly raw material consumption Managing exports (Duca-F
and Fyduca Licenses) Assisted with product rejections and claims
Classifying clients and evaluating administrative procedures Handling
billing tasks.
2017 - 2021
MERCA PUBLICIDAD (ADVERTISING AGENCY, P.O.P
MATERIAL)
Secretary Receptionist
2016 - 2017
Assisted internal and external clients Supported purchasing department
with supplier recruitment Aided sales department Assisted Commercial
Management Handled accounting tasks Provided management support
Managed Petty Cash
MC DONALDS GUATEMALA RESTAURANT (VACATIONIST)
Independent position
2014 - 2015
I worked independently in the food production area, performing assigned
tasks.
Education
Marketing
Bachelor's degree
Mariano Galvez University of Guatemala
2017 - 2020
