Joselinne Alejandra Belteton Can

Joselinne Beltetón MARKETER Work experience INTOUCHCX | GUATEMALA | REMOTE May 2023 - Current position ADVANCED SUPPORT SPECIALIST - BANKING AND RISK May 2025 - Current Position My profile Results-oriented professional with experience in customer service, operational support and performance analysis. With skills in data analysis, KPIs tracking and process improvement. Experience in digital strategies, social media management and metrics analysis. Ability to adapt, teamwork and with a focus on operational efficiency. Analysis of recurring technical incidents to identify patterns and trends. Problem management by generating Jira tickets to the internal technical department. Collaboration with technical teams for process improvement and operational efficiency. Monitoring of platform performance and service continuity. ALEXANDER PARMENIDEZ GROUP | REMOTE VIRTUAL ASSISTANT FREELANCE TEMPORARY POSITION - REAL ESTATE (US) February 2025 - May 2025 Management of CRM systems for customer tracking and lead management. Coordination, scheduling and publication of content on social networks. Administration of databases and ensuring the updating and organization of information. Support in email marketing campaigns through mailchimp. Follow-up to potential customers and conversion optimization to current customers. Coordination of administrative tasks and back office to ensure operational continuity. CUSTOMER SUPPORT (CHAT) - BANKING SERVICES April 2024 - May 2025 SKILLS: Analysis and data Traditional marketing and digital marketing Operations and business CONTACT INFORMATION: --Guatemala, Guatemala City. Management of customer queries related to banking products, savings accounts, money, credit cards, debit cards and loans. Timely registration and follow-up of cases through CRM platforms. Identification of recurring incidents and support in service improvements. SPECIALIST IN RISK AND CUSTOMER SERVICE June 2023 - April 2024 Management of disputes and risk cases in the different scenarios. Analysis of unusual activities to identify risk patterns. Timely follow-up with high levels of accuracy using internal CRM tools. CUSTOMER SERVICE AGENT May 2023 - June 2023 Support and customer service in POS systems. Resolution of basic technical queries and problems. EDUCATIONAL BACKGROUND: Mariano Galvez University of Guatemala BACHELOR'S DEGREE IN MARKETING (2017 - 2025) Canadian Lyceum Guatemala HIGH SCHOOL DEGREE IN MARKETING AND ADVERTISING (2013 - 2015) ADDITIONAL COURSES: Guatemalan American Institute ENGLISH COURSES University of San Carlos of Guatemala FUNDAMENTALS OF PROGRAMMING FUNDAMENTALS OF WEB DEVELOPMENT AWS, SERVERS AND STORAGE IN THE CLOUD PCS INTERNATIONAL DIGITA MARKETING INTECAP INITIAL, INTERMEDIATE AND ADVANCED EXCEL GRAPHIC DESIGN WITH ADOBE ILLUSTRATOR EDITING IMAGES WITH ADOBE PHOTOSHOP POWER BI COURSERA SOCIAL MEDIA MARKETING TOOLS: Jira y Jira service Desk CRMs Loomly y Meta Business suite Microsoft Office Excel Canva Google workspace CAPGEMINI | GUATEMALA | HYBRID May 2022 - April 2023 CUSTOMER SUPPORT ASSOCIATE Management of customer queries, related to orders, billing, contracts and deliveries. Registration and monitoring of cases using CRM systems to ensure the accuracy of information. Analysis of requests to provide effective solutions. Support in following orders and coordination with internal tasks. Contribution to service improvement by identifying incidents. ARTÍCULOS DEPORTIVOS | ON SITE July 2021 - February 2022 SOCIAL NETWORKSAND TELEMARKETING Customer service management through social networks, email and calls. Coordination and creation of publications and monitoring of content on social networks. Order management, billing and delivery coordination. Preparation of reports on inventory and product availability. Support in payment management. Monitoring of metrics in social networks for evaluation of reach and performance of content. Support and administration of web pages and information management. PLÁSTICOS MAKILGAR | ON SITE April 2017 - February 2021 COMMERCIAL ASSISTANT/SALES Management of fulfillment processes and order control. Support, coordination and logistical follow-up of deliveries to customers. Control, analysis of inventory and product rotation. Preparation of reports in excel on raw material consumption and performance in the sales area. Attention and customer service in sales room, telephone, mail and corporate chat. Implementation of export processes. Classification of clients, realization and evaluation of administrative processes. Support and basic technical support in equipment and systems MERCA PUBLICIDAD | ON SITE October 2016 - March 2017 RECEPCIONIST LANGUAGES: SPANISH Native ENGLISH Upper Intermediate Attention to internal and external customers. Support to the purchasing department in management and monitoring of suppliers. Collaboration with the sales area, commercial and administrative management. Support to commercial management in organization of activities and processes. Support in basic accounting tasks and administrative control. Administration, registration and control of small expenses. Coordination of operational and office activities..