Josefranz Arne Abad

I’m a dedicated and reliable Customer and Technical Support Specialist with over 5 years of hands-on experience assisting customers in the SaaS space through chat and email support. I helped users navigate technical issues, manage subscriptions, and resolve billing or account concerns, always with patience, attention to detail, and a focus on resolution quality.

My daily work involved tools like Zendesk, SnapEngage, Google Workspace, and Slack, and I’m confident working across platforms to deliver fast, accurate, and friendly support. I’ve also worked closely with internal teams to escalate bugs, document recurring issues, and contribute to service improvements. My ability to explain complex processes clearly and calmly has consistently helped reduce customer frustration and increase satisfaction.

Because of my performance and high QA scores, I was selected to serve as a Compliance Reviewer, a role that involved reviewing customer data deletion requests and ensuring full adherence to GDPR and CCPA. This taught me the importance of precision, cross-team collaboration, and handling sensitive information with care.

Outside of customer service, I also have experience in graphic design, print production, and IT instruction. These diverse roles have helped me build a strong foundation in tech, communication, and problem-solving skills that I bring into every customer interaction.

I’m fluent in English, thrive in remote settings, and am fully set up to support any country's business hours. I’m always looking for opportunities where I can grow professionally, contribute meaningfully, and be part of a supportive, mission-driven team.

If you're looking for someone who is reliable, quick to adapt, and committed to delivering excellent service, feel free to connect. I’d love to explore how I can support your team.