Josef Arvic Galido

Josef Arvic Galido Josef Manaba Garcia-Hernandez Customer Service Representative with BPO experience and a commitment to delivering exceptional service. equipped to enhance your team through proven communication and problem-solving skills. Professional Experience Ibex Global ( Philippines ) Customer Service Representative 09/2024 - 12/2024 • • • • Handied inbound customer inquiries sia phone, email, and live chat, ensuring prompt and accurate resolution Assisted customers with account-related concerns, billing issues, and product/service troubleshooting. Maintained a high level of professionalism while managing challenging customer interactions with patience and empathy • -Achieved key performance metrica, including customer satisfaction (CSAT) scores and average handling time (AHT) goals. • -Collaborated with team members and supervisors to improve processes and enhance service delivery. • -Adhered to company policies, data privacy regulations, and compliance standards in all customer interactions Education Holy Name University BSIT 08/2021 - 04/2022 Central Visayan Institute Foundation Information And Communication Technology 08/2020 - 03/2022 Key Skills • • • • Customer Service & Support Active Listening & Problem-Solving Effective Communication (Verbal & Written) Moltitasking & Time Management Adaptability in Fast-Paced Environments Interests • • • • • • • • Active Listening & Communication -Enjoys engaging in meaningful conversations, improving interpersonal skills. Problem-Solving & Troubleshooting -Likes puzzles, strategy games, of tech-related hobbies that enhance analytical thinking Language & Culture -Interested in learning new languages or exploring different cultures (great for multilingual support roles) Team Collaboration -Enjoys group activities, volunteering, or team-based hobbies that reflect teamwork.