JOSÉ MIGUEL TRONCOSO
Calle Orquídea #5, Los Altos, La Romana, Dominican Republic.
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Education:
Academy of Aeronautical Sciences (ASCA), Dom. Rep.
Technical Degree
Sept 2013
APEC University Santo Domingo, Dominican Republic.
Bachelor’s Degree in Graphic Design
April 2009
Professional Experience:
Elevate Marketing Solutions
Dec 2023 – Nov 2024
Appointment Setter. Responsible for reaching the clients over phone call, text or email and
scheduling an appointment for a Chiropractic office visit, either in person or via telephone.
Completing follow-up with client until appointment is confirmed and all the information is sent
to doctor.
Heartwood Solutions
Nov 2022 – Dec 2023
Appointment Setter/ Sales Closer. Responsible for identifying potential clients, reaching
them on the phone, and scheduling an appointment for a sales representative for a follow-up
visit, either in person or via telephone. Completing follow-up with client over zoom
presentation until closing sale.
A&B Talent Acquisition
Aug 2021 – Sept 2022
Technical Recruiter, Responsible for all aspects of the sourcing and hiring of professionals
to fill all open positions for various clients. Work to identify, recruit, screen, and present good
candidates for all open positions, collaborating with hiring managers to set realistic technical
requirements. Interview candidates, and keep records of applications.
Infotech Solutions
Jan 2021 – Jul 2021
Technical Recruiter/Sourcer. Responsible for all aspects of the sourcing and hiring of IT
professionals to fill technical positions. Work to identify, recruit, screen, and present good
candidates for technology positions, collaborating with hiring managers to set realistic
technical requirements. Fill job openings, interview candidates, and keep records of
applications.
(Covid Closure) Remote online employed at Infotech Solutions
El Catador
Jul 2020 - Dec 2020
Sales Assistant, Direct sales and store representation at El Catador, assist and provide
customer service in relation to the products available in the store. Meet monthly sales target,
inventory, up-sell and distribution of products to other client stores.
Iberoservice/Iberostar Hotels Resort
Apr 2019 – Jun 2020
Sales Representative - Excursion sales representative for clients who travel with Iberostar
Hotels Tour Operator. Providing information and customer service during the vacation stay in
any designated resort. Confirmation of clients pick up time on their departure date.
Nexus/Sunwing (First Contact Resolution FCR)
Sep 2017 – Feb 2019
Vacational Specialist/ Inspector: Providing vacational service to the clients traveling with
Canadian Tour Operator Sunwing. Daily revision of client’s complaints and pursuing the
resolution of given complaints. Direct interaction with clients to fulfill their necessities.
Hotel Be.Live Collection Punta Cana (G.S)
Aug 2016 – Jun 2017
Guest Service Supervisor: Provide excellent customer service to our guests in person,
making sure all their requests and complaints are being responded to accordingly. Help
customer in any problems or needs they might have. Supervise the office employees and
maintaining a professional office conduct.
Exclusive Travelers Club (Concierge)
Mar 2014 - Aug 2016
Members Concierge: Assisting our club members in any of their needs while in the resort.
Providing guest with excellent customer care and service. Daily check of their rooms and
providing guest with all the supplies required. Making restaurant reservations or any
excursions member wishes to buy.
Hotel Iberostar (Liner, VLO)
Feb 2012 - Jan 2014
Sales Executive/VLO: In charge of determining and discovering potential clients or prospects,
learning their necessities in order to provide them with the best information of our club
memberships. Detailed explanation of the contract to be signed and all the benefits to be
received by the client stated on the contract.
Key Skills:
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Spreadsheets: Excel, Word, Google Sheets, OpenOffice
Social media: Facebook, Instagram, Twitter, LinkedIn
Word processing: Microsoft Office, Google Docs, DropBox Paper •
Meetings: Zoom, Microsoft Teams, Webex Meetings, Duo Meetings
Strong interpersonal, networking, and communication skills.
Sales/Negotiation capabilities.
Critical thinking and flexibility when faced with changing priorities.
Video
Certifications
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Basic Digital Graphic Design (Altos de Chavón)
Contact Center Sales Agent Skills Program (CCI)
Adobe Suite Creative Programs
Recruiting Success Program
