Jose Thomas Oquendo

Jose Thomas Oquendo Highly trained and experienced IT, Client, Business, Marketing, QA-Personal Assistant with proven experience in putting expertise- |- practice, having outstanding communication skills to Graceville Tiza Roxas City interact both with clients and company. https://www.linkedin.com/in/jt-oquendo-/ WORK EXPERIENCE Virtual Assistant (Multimedia Specialist) AGM Marketing    Worked with video editing team in all aspects of film production. Input music, dialogues, graphics and effects, PDF words, Click Funnels Collected all unfinished film clips and footages and uploaded them on a software program for further editing and refinement. Commercial & Business Development Officer True Money Philippines • • • • • Develop and maintain a prospect database and generate new sales leads. Develop and maintain sales proposals. Preparing PowerPoint presentations and Working to weekly and monthly sales targets and KPI’s. Maintains consistent communication with the local branches and area management team. Training personnel and helping team members develop their skills Arranging meetings with clients and carrying out product demonstrations. IT Support Specialist Forever21 HQ • • • • • • • • • • July 2014 – August 2015 NCR Region Incident Management: Resolve single- and cross technology incidents independently. Work with team members to resolve unusually complex or cross technology incidents. Escalation Management: identify, manage, and lead escalations through L3. Work with others to help manage escalations through L5. Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area. Change Management/Implementation: Independently review, implement, and verify changes/solutions of high complexity and risk to meet customer and/or trade/HP Information Technology (HPIT) infrastructure needs. May lead or participate in a Change Advisory Board. Application Support Consultant L1 BDO Private Bank (Project Based: Temps and Staffers, Inc.) • September 2015 – June 2016 NCR Region Provide Tier 1 telephone support in accordance with operating and service level agreements. Interact with and respond promptly to end user requests and inquiries via telephone and email. Assist, analyze, resolve, track, and where necessary escalate store system hardware and software Incidents. Support PC hardware components, desktop operating system software, application software, peripherals, and POS Systems in accordance with department processes and service level agreements. System Administrator L1 WINTEL (HP) Hewlett-Packard Philippines (Project Based: Emerio Philippines) • July 2016 – February 2018 Western Visayas Region April 2013 – June 2014 NCR Region Responsible for planning application system upgrades, installation of new releases, and migration to new systems. Whenever they install a new application or upgrade an existing system, they will notify all the users and provide instructions and support if required. Occasionally test components and systems to see how they integrate with existing systems and applications, and transfer application data and knowledge to the IT service desk to improve and facilitate service support for all IT solutions. Diagnosing and troubleshooting by phone or in person as needed to minimize downtime, Installation of new and used desktops, hardware, software, systems, networks, printers, scanners, planning and undertaking scheduled maintenance upgrades. Setting up new users' accounts and profiles and dealing with password issues. Talking to clients and users to determine the nature of problems and responsible for identifying known errors and problem trends for finding permanent solutions. QA & Application Support Specialist BIG FOOT Studios (OJT – On Job Training)     November 2012 – March 2013 Central Visayas Region Develop and document application test plans based on software requirements and technical specifications. Record document results and compare results anomalies and issues. Generate historical analysis of test results. Corrects data-entry errors and performs routine maintenance. Writes reports collecting information from department database resources for the various computer systems EDUCATION College Central Philippine University (CPU- College of Computer Studies, Bachelor of Science in Information Technology Best Thesis Award & 2nd Place as System Analyst High School Filamer Christian University (FCU- Eagle Scout Awardee Batch 2009 SKILLS / COMPETENCIES • Operating System Familiar with Windows XP, Vista, 7,8, 10, Mac OSX, Ubuntu • Writing Data Entry, Excel Spreadsheets, Email Management, e.g. Setting Auto Responders Quality Assurance, Customer Support, Email Support, Research, Transaction Coordinator • Software Zoom, Skype, Jira, Confluence, Thunderbird, MS Office, Google Office Suite, PDF Web browser (Mozilla Firefox, Internet Explorer, Google Chrome), Videoscribe • Communication Average spoken, reading and written English, Tagalog, Hiligaynon • Other Areas Of Expertise Inbound Calls Management, Data Entry, Emails Management, Editing, Online Research, Photography, Photo Editing (PhotoScape, Photoshop, Lightroom) Client and Partner Management, Video Editing (Sony Vegas, After Effects, Camtasia) REFERENCE John Lorenz Lozañes IT Administrator Officer Coordinator REERACOEN PHILIPPINES INC-- Ronneo Carbonell Service Delivery Consultant L2 HP Philippines-- Rommerick Argente Management Analyst L2 Manulife Philippines-- Gino Tash R. Lambating Team Leader Windows System Administrator Accenture-- Thank you for this opportunity and for your kind consideration. I look forward to be part of your company.