Jose Shield

Jose Shield AKA: Joe Shield PROFESSIONAL SUMMARY Expert in B2B/B2C outsourcing, business development, and customer experience across Marketing, Finance, Healthcare, E-Commerce, and Tech. Scaled from frontline to senior leadership roles, delivering revenue growth, efficiency, and high-performing teams in US/LATAM markets. CORE EXPERTISE • Business Process Outsourcing (BPO) Leadership | - Business Development Sales Strategy & Revenue Growth • Client Acquisition & Account Management | - Market Expansion (LATAM/US) • Performance Optimization & Cost Reduction | - Technology Vetting-Acquisition (SaaS/CCaaS/UCaaS) • Learning & Development | - Bilingual English/Spanish PROFESSIONAL EXPERIENCE VP of Customer Development | Vox Ventures | Quito, Ecuador | Sep 2023 – Sep 2024 • Led commercial strategy development, technology vetting, and marketing content creation. • Executed business development initiatives, increasing client engagement with a revenue focus. • Alliances & Partnerships in USA/Canadian/European Markets • Language Assessment & Calibration for English-speaking opportunities • HIPAA Attestation Project Team Lead from 3rd Party (TEVORA) Regional Dir. Customer Development | C2Perform LATAM | Nov 2021 – Nov 2024 • Spearheaded LATAM/Caribbean sales strategy, attending regional events and securing key client partnerships. • Analyzed market trends and competitor activity, aligning cross-functional teams (marketing, finance) to reduce acquisition costs. • Reported sales engagement and pipeline growth to Sr. stakeholders. Managing Director | Global Commercial Services & Solutions | Mar 2018 – Present • Directed consultative sales, lead generation, and talent acquisition for multinational clients. • Optimized budgets, vendor management, and training programs, improving campaign performance (onsite/remote). • Implemented technology solutions and process improvements to enhance operational efficiency. Operations Manager | iQor (Fingerhut/Conn’s) | Panama | Nov 2017 – Nov 2019 • Managed 47+ agents across collections/care campaigns, increasing collections amounts & increasing first payment resolution rates by 27%. • Quality Goals achieved 96%+ 19 months in a row • Oversaw payroll, talent acquisition, and QA & Training calibrations, ensuring compliance with client SLAs & HIPAA Compliance requirements. • Managed External Auditors for both campaigns EDUCATION & CERTIFICATIONS Business Administration (AS, Marketing/Management) | Pensacola State College (Unfinished) Certifications: • Marketing Fundamentals (Udemy) | Leading in Crisis (LinkedIn) • Business Development Mastery Certification (Udemy) • Network Marketing Certification Udemy | Sales Forecasting (LinkedIn) TECHNICAL SKILLS Microsoft Office | SAP | SaaS/CCaaS/UCaaS Platforms | Omnichannel Systems | Payroll Applications LANGUAGES English | Spanish  References are available upon request