Jose Ruiloba

Contact- Jose Ruiloba www.linkedin.com/in/jaruiloba (LinkedIn) Operation Analyst / Professional Technician in Computer Systems / Freelance Panama Main Skills Summary IT Service Management Servers ITIL Languages Professional Technician in Computer Systems and other areas, in where I have carried out the maintenance, support and reporting, participated in small research projects and development of new support opportunities in the various companies I have worked. English (Full Professional) Spanish (Native or Bilingual) Certifications A+ Operating Systems Technologies 220-302 ITIL® Foundation Certificate in IT Service Management A+ Core Hardware 220-301 Honors-Awards Best Multitasking Role During my career I was certified as a CompTIA A + Hardware / Software technician and Dell laser printers specialist, providing assistance following the general standards. And at last I certified in ITIL® Foundation in IT Service Management, improving my knowledge in processes. In other positions I acquired the necessary knowledge to carry out the maintenance of specific customer accounts; achieving the revenues and results required by the contractor; focused in the importance of customer service for the collection of assets, providing the best customer service experience. Best Team Example Best Team Example Certificate of appreciation Certificate of appreciation Publications Inkscape v0.4 Review Adobe AIR v1.5 Review Aciqra v1.2 Review Process Explorer v11.3 Review My last work experience was as a Mainframe / AS400 Security Analyst in one of the most famous companies in the world. I am focus in growing professionally in possible ways why I believe it could be an asset in any project due my experiences and aptitudes. Professional Technician in Computer Systems and other areas, in where I have carried out the maintenance, support and reporting, participated in small research projects and development of new support opportunities in the various companies I have worked. Experience Multiple Freelance July 2014 - Present } Page 1 of 3 KIO Networks 11 months Operation Analyst / O. S. Engineer – AIX/Linux/Mainframe March 2016 - June 2016 (4 months) Provide N2 support, delivery of reports. Monitoring of different clients servers around Central America. Account analysis involving the support and client requirements, elaboration of Risk Analysis Process (RAP) Process. Account coordinator of Mainframe Support. IT Service management. Service Desk Analyst / NOC Engineer August 2015 - February 2016 (7 months) Provide N1 support, delivery of reports. Monitoring of applications, servers and web service links. Process improvement/compliance. Incident management. Affinity_Global IT Helpdesk Analyst October 2014 - December 2014 (3 months) Provide internal support to hardware and software, updates and assistance to any technical inquiry in the company. Hewlett Packard Enterprise 4 years 11 months ITO Service Delivery Consultant II - Security July 2010 - July 2014 (4 years 1 month) Request management and support of Mainframe and AS400 security related issues. Providing additional support in different task as: audits, special request and projects. ITO Service Delivery Consultant I - Operations September 2009 - July 2010 (11 months) Verify the status of multiple servers around the world, providing support and immediate problem resolution related to the operation branch. LG Electronics Digital Appliances / Digital Media and Display Specialist July 2008 - August de 2009 (1 year 2 months) Provide phone support to customer with problems with their appliances, troubleshooting and setting up of repair services. Page 2 of 3 Dell 4 years 3 months GOLD (Pro Support) Technical Support Specialist September 2006 - September 2008 (2 years 1 month) Provide remote support to customers with a Gold (Pro Support) support warranty, executing different types of support following the warranty layers including the seamless support for the resolution of specific issues, investigating the possible causes or reasons of the issue. Handling of technical escalations, for this project I provided support in sensitive situations representing the department covering the regions of Latin America and Caribbean. Core L1 Technical Specialist July 2004 - September 2006 (2 years 3 months) Provide technical support to customers over the phone, solving computer issues following the guide lines of the company. Coverage of internal group task as the generation of different attendance reports. Education Universidad de Panamá Bachelor in Humanities with emphasis in Philosophy, Ethics and Values. · (2015 - 2019) Universidad de Panamá Bachelor in Economics, Economics · (2000 - 2003) Saint Vincent of Paul Bachelor in Bilingual Commerce, Commerce · (1995 - 1999) Page 3 of 3