Jose Rojas

Name: Jose Martin Rojas España Personal Information: Phone number:- Email:-Address: 4300 SW 2nd Terrace, Coral Gables (US) zip code: 33134 Nationality: Nicaraguan Overview: I have 14 years in the Call Center Industry, I have worked as customer service Rep, Real Estate Lead Manager and closer, Appointment setting and more. I am a reliable person and team worker; you can count on me to stay for a long term. I have experience working as sales associate in Retail Stores such as Home Depot. SKILLS Customer Service B2B Sales Real Estate Lead Manager and Closer. Language: English and Spanish Microsoft skills: Excel, PowerPoint, Word. WORK EXPERIENCE February 2009 – September 2011 Customer service agent at SITEL Managua I was selected to work as Customer Service Agent the campaign was for Cricket due to myperformance, I was transferred to sales with Capital one. October 2012 – November 2014 Sales Agent at Convergys, Managua I was assigned for Sprint Sales; I was in charge of taking inbound calls to upsell CellphonePlans and devices. January 2015 – September 2019 Sales Agent at Accedo Technologies, Managua I was assigned to work for a Solar campaign, cold calling customers to change their energy and gas provider, after that I was assigned for Kohl’s customer service due to my performance, I was assigned for FPO Fraud Prevention Office I was in charge to monitor their campaigns to avoid fraud cases. October 2019 – March2020 Real Estate at Home Buyers *Working as Lead Manager, CRM Podio Talk to HOT leads that have already showed us high interest in selling through our marketing channels: cold calling, texting, direct mail. - Find out missing details about properties. - Present offers, negotiate purchase price and sign contracts with sellers. - Track KPIs March 2020 – August 2022 Real Estate Sunny Home Buyer *Lead Manager and Closer, CRM Resift Identify and Evaluate Opportunities: Conduct market research to identify potential real estate opportunities and evaluate their profitability. Close Warm Leads: Engage and close warm leads provided by the company, ensuring a high conversion rate. Negotiate Deals: Lead negotiations with property owners, real estate agents, and other stakeholders to secure favorable terms for acquisitions. Manage Acquisition Process: Oversee the entire acquisition process, including due diligence, contract management, and closing procedures. Financial Analysis: Perform financial analysis and property evaluations to determine the potential return on investment. Market Research: Stay updated on market trends, property values, and the competitive landscape to inform acquisition strategies. Pipeline Management: Maintain a pipeline of potential deals, ensuring a consistent flow of opportunities for the company September 2022- May 2023 -August 2023- up to date *Real Estate Disposition Manager Build relationships with investment property buyers Qualify potential clients and understand their needs Present and position investment opportunities to qualified buyers Overcome objections and successfully negotiate purchase contracts Track sales activities and lead notes in the software database August 2023- up to date Home Depot Flagler site *Flooring Sales Associate Greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure that it is clean, shoppable, and safe. EDUCATION February 2005 – November 2010 Universidad Centro Americana (UCA), Managua Business Administration High School: Baptist High School