Jose Porras Elizondo

Jose Porras Elizondo Mobile: (- Email:- Technical Program/Project Management Team Manager / Scrum Master / Product Owner / Delivery Manager Resolver. Learned how work things out individually and/or leading teams toward to completion, to achieve goals. Capable of multi-tasking among several projects, making customer satisfaction the primary objective as all of us keep growing and learning through time. Fluent English speaker. Working with a combination of technical knowledge and management capabilities to get things done became my bread-andbutter a long time ago, being able to enlarge the process and develop new techniques to get things better all the time. Micro Focus/OpenText Costa Rica Sept 2019 – Present Technical Program/Project Manager - Cloud Implementations – Products LRE, ALM, PPM on AWS Cloud (SaaS). Managed multiple implementations in parallel, working with different teams across the world. Planning, execution, and delivery of MF Suite of applications along with different client customizations and integrations through different technical setups (cloud and on-prem). Achievements: - Systems Implementation – Between Top 10 of biggest and most important for the company -5 Star Customers. Led FedEx 3-Solution Implementation Scenario: Integration between platforms’ functionalities (huge win for the company). Also led 2-Solution implementations for G&E, AMEX, Trizetto-Cognizant, E&Y, Bank of Montreal among others. Did another several 1-Solution implementations for medium rate customers. - Set up Integrations – All solutions delivered were integrated with other platforms and products as data sources to be consumed or to feed other systems on customer side (bug reporting, reports, charts, etc). - Executive Communication -Reporting to upper management and customers every week using (Jira+PowerBI). Automated implementation with latest information in the system. Other relevant facts: Resolution and Delivery –Ensuring accurate deliveries every time, despite issues appeared in the way of solving. Risk Management –Risk definitions (Matrix construction), monitor mechanisms, action/workflow specs creation for all possible actions to be made to manage all kinds of risks. Accurate Communication –Definition and implementation of communication plans, according to each project stage and in agreement with customers and other stakeholders. Established working sessions with customers to attend tech and management subjects on daily basis. Teams Management –Managed multiple teams across different organizations and countries to get all requirements worked and delivered properly. Processes Improvement – Recurrent assessments on cross-functional teams’ execution of building software and implementation processes in which PMO is involved with. Performance Measurement –Accurate use of Jira and Confluence to be able to guide teams into a simple way of working and improve current processe). Defined new processes and KPIs to visually see results and set next actions). Data Management –Identified opportunities around data being migrated, especially for better visualization and understanding. Also implemented Data Governance framework with some customers as well as part of the new Solution implementations. Cyber-Security efforts made for application and data protection. SIEM (Splunk), Firewall & LB configurations. 2FA and MFA Authentication implementation within applications functionality. Compliance with ISO/IEC 27001 and HIPAA. Program Management Performed a coordinated management of multiple and related projects to be able to achieve strategic business goals and organizational benefits. Defined and started key initiatives for strategic planning within all teams involved. At the same time looking for constant improvements and project programs success within the organization. Achievements: - Effort distributions management among PMO members and related teams to divide and conquer easy goals towards to bigger achievements. Set accountability and responsibility across all teams to comply with these achievements. - Standardization of the way of working: processes review and alignment, documentation gathering and update among others to look for a holistic improvement. - Established a working channel with functional areas as well to be able to measure and improve people performances. Fiserv Costa Rica Mar 2018 – Sept 2019 Technical Project Manager & SCRUM Master – Implementation of Financial Solutions -Mobile & Webapps. Assigned to a team manage and led team members to fulfill project Implementation and Post-Implementation requirements and needs. Because of the banking complexity business, different teams are engaged on daily basis to get everything set properly. E2E process executions and people interactions making collaboration across all working teams. Achievements: - Mobile application implementations (digital and secure payment solutions). - Flagstar, Wells Fargo, BoM, and a few other customers implemented the Architect Solution (webapp) which was usually implemented with a specific banking core engine (DNA and other platforms). - OnPoint Conversion and Deconversion Projects (database redo, backend and frontend improvements) - Environment Upgrade and Solution Implementation of different Fiserv solutions (mobile solutions). - Learned and managed to implement the Change Management implementation from ITIL. Management and Development Methodologies: Combination of Waterfall with Agile methodologies and practices for prompt delivery and quick respond to changes. As Scrum Master, set up all ceremonies and artifacts, implementing JIRA as source of truth and control of all deliveries within the SDLC and any other kind of task related to the applications development and implementation. BairesDev – Gro Solutions (USA) Jan 2017 – Mar 2018 BA/PO/PM – Onboarding Features Management / Financial Banking Solution Started as BA to be able to gather and manage requirements from meetings and working sessions with customers. Then, my position changed to Product Owner -as I changed the way of definition, refine and set priorities using User Stories instead according to complexity, feasibility, customer needs and team capacity. Managed also all development needs from Product/Client perspective identifying overall functionality and dependencies. Almost at the same time, as Project Manager, I did run several instances from several projects/clients that were implemented simultaneously. Achievements: ▪ Onboarding System Integrations with mid-size Financial Institution Systems (through REST webservices building) to Onboard customers automatically capable to sing up and request different services from the financial institution. ▪ Led and Support for each integration performed to get execution accuracy that ultimately led to customers’ satisfaction. ▪ SAP Implementation -Delivery assurance. FI, CO, MM and WM modules implemented. Also implemented several integrations with SAP to feed other systems (through developed interfaces). Even did Go Live and Post Live Support on Production as well). Other relevant facts: ▪ Resolved critical control and operational weaknesses: identified problems, recommended improvements, and worked in collaboration with Strategy team members and Client Support and Software Development. (SWOT). ▪ Identified benefits to improve feature design and development. Detail driven approach to have a complete panorama of the current situation and figure out how to accomplish every goal proposed (Miro and Figma diagrams). Possible Costa Rica – San José, Costa Rica Mar 2014 – Jan 2017 Tech Project Manager – Software Development Lead. Worked as a lead unit with the team’s Technical Architect, to assess, design, schedule, build and deliver every solution needed to maintain and enhance the Mazda Web apps for US, Mexico and Canada. Responsive websites for any kind of user experience. Methodology: Agile SCRUM and Kanban Development process was made following Agile SCRUM rules and best practices, which allowed the entire team to be more focused, encouraging single accountability, and have them more involved in the process from beginning to end. Built business side relationship improvement between teams (including Top Management) and practical development dynamic were key to demonstrate exceptional production results. Achievements - Planning and Scheduling: Assessments and actions. Depending of the problem and its complexity, issues were resolved taking in count resource availability and technical criteria from the team leads. Then, tasks were figured out and worked properly and populated every release package delivered. - Major yearly updates performed: spec definitions, visual characteristics, price lists definitions, promo rules and dependencies, multimedia, and others over Web & Mobile platforms. - Site Re-Skins applying latest technologies and frameworks (Front End mostly). - KPIs definition to leverage flaws reduction and have more room for improvements. - Nano sites development for different market campaigns, including pre-sales against available inventory on real time (Back End solutions and 3rd Party integrations). - Analytics setups with different service providers. Other Experiences Freelance at Omni: Team Build and Management PMO and Scrum Masters. Agile Project Management using SCRUM and Kanban. Hired and Developed PMs into the Agile Development world making great leaders on all executions of building software in the company. - Mobile and Reporting Application platforms were used to develop a compound of mini apps making a larger one for the public. AWS Cloud Services were implemented through React and React Native languages capabilities (Mobile). Own Implementations: - Implemented JIRA to see default configurations, capabilities, workflows, permissions, roles, etc. - Implemented Snowflake Data Warehouse platform to see and test capabilities and make exercises for Warehouse management and Integrations with other systems (ETL and reporting mostly) - Implemented several of AWS services with different test from AWS console and applications code/configurations. Education and Credentials PMP & Scrum Master Certified – Serial 718958 Scrum Study – MAPO Learning – 2019. Masters on TI Management with emphasis in Project Management Universidad Nacional de Costa Rica – Heredia Costa Rica. Bachelor on Computer Engineering Instituto Tecnológico de Costa Rica – Cartago Costa Rica. Directive Abilities Program / Finance Program ADEN, Argentina – San José, Costa Rica TOEIC Certification Centro Cultural Norteamericano – San José, Costa Rica Most Tools Used Recently Management: JIRA-Confluence suite, Full Office suite, Teams & Slack, GitHub (issues and wiki), Smartsheets, Basecamp, Trello, Wrike, Bitbucket, Google Suit. TeamSite, MS Project, Tableau, Visio, Azure -DevOps. Tech: Clouds: AWS and Azure Cloud experience. Snowflake as a data warehouse for ETL initial transformation of data. CRMs experience like Workday, ServiceNow, Salesforce, MS Dynamics 365 (glimpse). Software Development: All kinds of software suites for Java, MS .Net, Ruby, React (+Native), Python, MERN, Node JS, etc. (all Javascript) Different flavors of IDEs, such Eclipse for Java code, Atom for Front End code. MS Visual Studio up to the 2015 version, Oracle and MSQL Server for DB management, GitHub and SVN for code repos, Chrome, Safari and Firefox Debug/Inspect tools, Citrix and VirtualBox, Grunt for compiling CSS, Jenkins for script management and deployments. Languages Spanish Native / English 100%