Jose Paulo Javier

JOSE PAULO M. JAVIER 019 E. Gongora St., Brgy. San Roque, Cainta Rizal, Philippines- Email:-PROFESSIONAL SUMMARY: Experienced Video Transactions Reviewer with over 1 year of experience in Video Transactions. Excellent reputation for resolving problems and improving customer satisfaction. Vehicle Quality Inspector with over 3 years of successful experience in Vehicle defect inspection. Recognized consistently for performance excellence and contributions to success in vehicle industry. Strengths in body defect detection. Hardworking Chat Support Representative with 1 year of experience working with AT&T. Trained in project and time management with extensive knowledge of Chat Support and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Deadline-driven Layout Artist focused on overseeing projects from concept through final delivery. Successfully creates brand messages, strategies and layout productions. Resourceful and hardworking with vendor sourcing expertise and empowering leadership skills illustrated over 3 years of industry success. SEMINARS ATTENDED: LINE LEADERSHIP Mitsubishi Motors Philippines September 2017 JAVA APPLICATION Sun Microsystems Asian Institute of Computer Studies ON THE JOB TRAINING Digital Telecommunications Philippines, Inc. – Rizal Commercial Operations December 2009 – March- hours WORK HISTORY: Eder Solutions March 2020 to Current Video Transactions Reviewer Carried out day-day-day duties accurately and efficiently. Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. Increased customer satisfaction by resolving issues. Monitored all company inventory to ensure stock levels and databases were updated. Resolved problems, improved operations and provided exceptional service. Worked shifting schedules, night shifts and holidays. Lionbridge OCR September 2019 to December 2019 Image Annotator Used coordination and planning skills to achieve results according to schedule. Exceeded goals through effective task prioritization and great work ethic. Developed and maintained courteous and effective working relationships. Mitsubishi Motors November 2015 to October 2018 Vehicle Quality Inspector Checked of vehicles following repair work to check for any remaining issues. Wrote down damaged areas to include with repair reports. Issued notices and recommended corrective actions upon discovery of infractions or problems. Identified improperly repaired items and addressed with final inspector to resolve. Carried out day-day-day duties accurately and efficiently. Maintained excellent attendance record, consistently arriving to work on time. Mitsubishi Motors January 2014 to September 2015 Vehicle Painter Removed surface imperfections, applied special undercoats and sealed seams to ready surfaces for paint application. Coordinated new paint coats with either original manufacturer color specifications or current conditions. Optimized paint adhesion with proper primer application. Met exacting tolerances when sanding and sealing final finishes. Performed buffing and finishing duties at end of each paint job. AT&T November 2013 to December 2014 Magellan's Solution Chat Support Agent Remedied issues quickly and within parameters of company-mandated policies and procedures. Asked open-ended questions to determine which products or services would be best fit for customer's needs. Worked closely with each customer to carefully resolve issues within timely fashion. Cultivated relationships with new customers and maintained good partnerships with existing clients. Freelancer May 2011 to September 2013 Layout Artist Offered friendly and efficient service to all customers, handled challenging situations with ease. Resolved conflicts and negotiated mutually beneficial agreements between parties. Developed creative design for marketing packages, including print materials, brochures, banners and signs. Worked with clients to gather and define requirements, establish scopes and managing project milestones. Used critical thinking to break down problems, evaluate solutions and make decisions. EDUCATIONAL BACKGROUND:- ASIAN INSTITUTE OF COMPUTER STUDIES College Degree/Computer Science - CAINTA CATHOLIC COLLEGE Secondary School, March 2007 - CAINTA CATHOLIC COLLEGE Grade School Diploma, March 2003 HIGHLIGHTS OF QUALIFICATIONS: • Knowledgeable in Data Entry, Chat Support, Slack & Zendesk Platform, Google Suite, Microsoft Office applications, Open Office applications, advanced knowledge in Adobe Photoshop, Adobe Premiere Pro and Adobe After Effects. • Good oral and written communication skills in Filipino and English • Customer-oriented, patient and proficient in interpersonal skills • Has a keen eye for details • Possesses problem-solving skills • Hard-working and determined • Creative and reliable • Willing to be trained • Team player and a fast learner CHARACTER REFERENCES: Anna Gontarz Project Manager, Artificial Intelligence Lionbridge OCR E-mail:-Lalaine M. De Guzman HR Manager Mitsubishi Motors Landline No-/- Christopher Eder Manager Eder Solutions Cellphone No- PERSONAL BACKGROUND: Birth date: Gender: Civil status: Citizenship: Religion: Height: Weight: November 27, 1990 Male Married Filipino Catholic 5’ 7” 140 lbs I hereby certify that the information written above is true and correct in the best of my knowledge and abilities. ________________ Jose Paulo M. Javier