JOSE PAOLO V. OLPINDO
29 Tolentino Street San Francisco Del Monte, Quezon City 1104-; -
PROFESSIONAL BACKGROUND
L2 Advisor - Concentrix
(Aug. 2020 – Present)
CUSTOMER SERVICE TEAM MANAGER - Alorica, Philippines
RMH Teleservices Asia Pacific, Inc.
(Oct. 2011 – Apr. 2019)
A role model who demonstrates excellent work habits, good judgement, thorough knowledge of products, procedures, processes and possess excellent interpersonal skills for handling both staff and external customers.
ACADEMIC BACKGROUND
Bachelor of Science in Nursing, 2010 – 2011
Capitol Medical Centre Colleges
Bachelor of Science in Nursing, 2008 – 2009
Trinity University of Asia
General Primary and Secondary Education, 1996 – 2007
Lourdes School of Quezon City
PERSONAL DETAILS
Date of Birth: June 27, 1990
Place of Birth: Manila
Age: 31 yrs. old
Nationality:Filipino
Status:Single
Religion:Roman Catholic
Height:5’8”
Weight : 190lbs.
Languages Spoken/Written:Filipino / English
SKILLS AND COMPETENCIES
Managerial Skills
Develop a strategy and implement a timeline that my team will use to reach its end goal
Delegate tasks accordingly to ensure that they reach their goals
Provide any training that my team members need
Communicate clear instructions to my team members
Listen to team member’s feedback
Monitor my team member’s participation to ensure the training that they are being provided is being put into use, and also to see if any additional training is needed
Manage the flow of day-to-day operations
Create reports to update the company on the team’s progress
Distribute reports to the appropriate personnel
Customer Service
Handled 50+ customer interactions per day, providing detailed, personalized, friendly and polite service to ensure customer retention.
Understood all company products and services to be able to answer all customers’ queries swiftly and efficiently.
Applied the concept of treating customer as a friend and reducing customers’ effort in all contacts.
Technical
Receive source data such as customer names, addresses, phone numbers, credit card information, and enter data into various customer service software.
Able to perform basic troubleshooting for Kindle Devices
Able to perform basic and level 2 troubleshooting for all APPLE Devices.
Communication
Conversational in Filipino and English (able to meet customer service requirements with English/American Speakers)
Remain cool during heated exchanges with irate customers and reach a peaceful resolution
CHARACTER REFERENCE
Ben Estranero(-
Sr. Operations Manager
John Jerico Rosario(-
Sr. Operations Manager
Katrina Chua (-
Team Leader
I hereby certify that the information given in this document is true and correct to the best of my knowledge and belief.
_________________________
Jose Paolo V. Olpindo
