Jose Octavio Agudelo Ochoa

Customer service expert with extensive experience supporting customers in different roles, improving my skills to build rapport with customers, using active listening skills to address their concerns, finding the best possible resolution as quickly as possible, and empowering myself to sound more reliable and confident. Be genuine and approachable to achieve the best personalized interaction with the customer. Committed to every task performed to achieve my personal, team, and company goals. Always giving my best, the extra mile.

With over four years of hands-on experience in customer service across dynamic industries—including transportation brokering, customer service agent, auto dealerships, building contracting, and warranty services—I have developed a track record of exceeding expectations and driving measurable results, where I am confident my performance-driven approach and people-first attitude would make an immediate impact.

After having worked for more than 4 years in different customer service areas in different industries, I have expanded my ability to understand, comprehend, and solve the different problems that customers may present, and have the ability to direct and manage solutions in the fastest and most effective way for customer satisfaction.

Examples of my achievements include:

• As a freight broker agent, I became the most productive agent, achieving more than 25 loads per month and achieving the highest profits for the company generated by an agent.

• As a customer service representative, I achieved a 90% first-call resolution rate by being proactive and gaining experience to quickly identify the customer's primary issue and find the most efficient solution.

As a qualified customer service representative, certified in Customer Success Management and Customer Service Foundations constantly studying and learning more about customer support, I have acquired improved skills such as active listening, personalizing interactions with the customers being genuine and approachable, asking correct questions, being reliable to address the customer’s concern in the best manner providing solutions.