Jose Marie Santos Nieva
Contact Number: (-
Email address:-
Objective:
Seeking a position in an institution that can provide a steady growth; where I can expand my
knowledge and as well as a place where I can utilize my professional skill and experience
extensively.
Netsurf Media.
7th floor Eastfield Bldg, Macapagal avenue, Pasay City
VIP Specialist (Online Gaming/casino)
Handles VIP clients only for the casino via chat, email and Outbound calls
(US,EU,ZAR,AU Clients)
Responds to customer queries and handles technical problems
Upsell latest promotions
Customer retention by offering special promotions
Direct requests and unresolved issues to the designated resource
Manage customers' accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Maintain customer databases
Communicate and coordinate with internal departments
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process
Proficient in using Zendesk
Dreamwealth Inc. July 2018 – July 2019
5th floor South tower 1, South Mall Almansa 1 Las Pinas City
Team Leader CS-Payment (Online Gaming/Casino)
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Develop a strategy the team will use to reach its goal
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Provide any training that team members need
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Communicate clear instructions to team members
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Listen to team members' feedback
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Monitor team members' participation to ensure the training they are being
provided is being put into use, and also to see if any additional training is needed
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Manage the flow of day-to-day operations
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Create reports to update company on team progress
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Distribute reports to supervisor
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Extensive knowledge in Chinese banks, trouble shooting, installation and
money transfer
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Knows how to use over 20 Chinese banks including rural banks
IBEX Global, May 2018 – July 2018
7th floor Sm BF, Dr A santos avenue
Email support
-Responds and assist to customer inquiry and problems
-Uses Zendesk
Oak circle Technology (May 2015 to May 2017)
CS-Payment Officer
20th floor Zuellig Bldg, corner Paseo De Roxas
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Maintains data entry requirements by following data program techniques and
procedures. Verifies entered customer and account data by reviewing, correcting, deleting,
or reentering data;
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Responsible for the daily payment transactions processing (fund in/out)
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Ensuring all payments are processed accurately and in a timely manner, complying
with all Standard Operation Procedures. Handle all back office duties related to payments.
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Perform all other support duties as may be required from time to time.
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Processes customer and account source documents by reviewing data for
deficiencies; resolving discrepancies by using standard procedures or returning incomplete
documents to the team leader for resolution.
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Knows how to operate transactions in online Chinese banks (ICBC,CCB,ABC,CMBC)
Empire International Human Resources Incorporation
Recruitment Agency
Human Resource Assistant/Recruitment officer ( January 15, 2013 – April- Leon Guinto Street Malate Manila
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Explain company personnel policies, benefits, and procedures to employees or job
applicants.
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Process, verify, and maintain documentation relating to personnel activities such as
staffing, recruitment, training, grievances, performance evaluations, and classifications.
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Record data for each employee, including such information as addresses, weekly
earnings, absences, amount of sales or production, supervisory reports on performance, an
dates of and reasons for terminations.
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Process and review employment applications in order to evaluate qualifications or
eligibility of applicants.
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Answer questions regarding health examinations, eligibility, salaries, benefits, and
other pertinent information.
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Examine employee files to answer inquiries and provide information for personnel
actions.
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Gather personnel records from other departments and/or employees.
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Interview job applicants to obtain and verify information used to screen and
evaluate them.
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Request information from law enforcement officials, previous employers, and other
references in order to determine applicants' employment acceptability.
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Compile and prepare reports and documents pertaining to applicants activities.
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Inform job applicants of their acceptance or rejection of employment.
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Select applicants meeting specified job requirements and refer them to hiring
personnel.
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Arrange for external training activities.
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Arrange for advertising or posting of job vacancies, and notify eligible workers of
position availability.
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Administer and score applicant’s employee aptitude, personality, and interest
assessment instrument
Save the Children
Non-government Organization
Research Assistant ( January 2012 – June 2012)
#1 Encarnacion Street corner Lapulapu Avenue Magallanes City
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Conduct literature reviews
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Collect and analyze data
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Prepare materials for submission to granting agencies and foundations
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Prepare interview questions
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Recruit and/or interview subjects
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Maintain accurate records of interviews, safeguarding the confidentiality of
subjects, as necessary
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Summarize interviews
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Provide ready access to all experimental data for the faculty researcher and/or
supervisor
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Request or acquire equipment or supplies necessary for the project
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Manage and respond to project related email
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Prepare, maintain, and update website materials
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Attend project meetings
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Attend area seminars and other meetings as necessary
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Summarize project results
Caraga Regional Hospital (Jan 2011-December 2011)
Surigao city
Surgical ward nurse
Scopeworks Asia, July 2010 – December 2010
20th floor Citibank tower Makati
Customer service
Educational Background
Primary:
St. Cyr Academy
Year attended: 1995 - 2002
Secondary:
Ramon Pascual InstituteYear attended:-
Tertiary:
Olivarez College (BSN)
Year attended:-
Summary of Qualification Skills:
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Trustworthy, organized and responsible
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Hard working, committed to meeting deadlines and timely for work shift
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Self motivated, flexible, friendly, and with a positive attitude towards applicants
families and co-workers
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Medical terminology and Medication administration skill
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Attentive to details and very conscientious
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Well versed in MS word, Ms Excel and efficient in internet use
Personal / Family Background
Age: 31 years old
Address: Bl1 L2 CRC St. Michael St. Multinational Village Parañaque, Metro Manila
Birth Date: August. 17, 1989
Birth Place: Manila
Religion: Roman Catholic
Nationality: Filipino
Father’s Name: Romeo P. Nieva
Occupation: Liaison Officer (Empire International Human Resources)
Mother’s Name: Amalia S. Nieva
Occupation: Restaurant Manager (Café Ilang-ilang, Manila Hotel)
Character Reference:
As per request
