Jose Marie Dometita

JOSE MARIE DOMETITA CUSTOMER SERVICE REPRESENTATIVE CONTACT --36 mapagmahal st. diliman quezon city SKILLS Tech Savvy Microsoft Office Able to work under pressure Customer Service Excellence Communication and Collaboration Conflict Resolution Multitasking and Time management Adaptability and Flexibility Analytical Thinking Learning Agility EDUCATION Bachelor in Information Technology Asian College of Science & Technology Secondary School Sumulong Memorial High School Primary School Saint John Mary Vianney Academy PROFILE Experienced and detail-oriented Customer Service Representative with a proven track record in handling complex customer concerns across the financial and ecommerce sectors. Over the past years, I've supported high-volume inbound inquiries, resolved product and listing issues on platforms like Amazon, and consistently ensured customer satisfaction through timely and professional service. Proficient in using tools like Google Sheets and CRM systems, with strong communication, problem-solving, and multitasking skills. Committed to delivering top-tier service while maintaining efficiency and accuracy under pressure. WORK EXPERIENCE Sports Analyst TELEWORK PH. Mar 2018 - Mar 2019 Delivered in-depth sports coverage with a strong focus on game facts, statistics, and accurate predictions. Mentored junior reporters on effective sports journalism techniques and best practices. Consistently provided high-quality leadership statistics and strategic game analysis. Customer Service Representative Teleperformance Oct 2022 - Oct 2023 Resolved customer complaints efficiently and professionally, ensuring timely solutions and high customer satisfaction. Handled high-volume inbound calls from credit card holders, providing accurate information, account support, and issue resolution in a fast-paced environment. Maintained detailed and accurate call logs using internal CRM tools to ensure proper case documentation and follow-up. Met and exceeded performance metrics, including call handling time, customer satisfaction scores, and issue resolution rates. REFERENCES Raphael Parel E-commerce Listing Specialist Shift Supervisor / Wideout Amazon - Ma. Teressa Marcelino Sale Support Manager- Angelo Banilla Video Editor- Jan 2024 - April 2025 Effectively resolved listing-related issues for e-commerce clients, ensuring prompt solutions and maintaining high levels of client satisfaction. Provided expert support in troubleshooting suppressed or inactive listings, improving product visibility and overall storefront performance. Utilized Google Sheets to create, manage, and organize bulk product listings using category-specific flat file templates for Amazon Seller Central. Collaborated with Amazon Seller Support to escalate complex issues and ensure compliance with platform guidelines.