Jose Marie Alasagas

Jose Marie Alasagas Pooc Occidental Tubigon, Bohol-- Professional Summary Assumes and performs duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position as mentioned. Workforce and customer service experience and technology to support the operation's business growth and success with my experience and technology. Highlights of Qualifications 1. Proficient in People Management and empowering people from diverse backgrounds. 2. Proficient in Microsoft Office Applications. 3. Willing to work in different shifts. 4. Team Player. 5. Proficient in basic communications 6. Ears for attention details 7. Competent to obtain answers Work Experience Customer Service Representative – Internship at Convergys’s April – May 2018 representative for a sale account in the United States of America helped with billing inquiry and purchasing items. Operations Management Desk Officer I (OMD I ) – January 2020 – April 2024 Real Time Analyst – a team of real time analysts responsible for day to day managing and daily staffing of the account, agents’ daily schedules, agent’s aux states and adherence, intraday and productivity reporting, a day-to-day Intraday Analyst - role sending intraday reports to clients for the current SL, OCC, ABR and the call/chat trends. Educational Attainment Elementary Education Qualification Obtained : Elementary Graduate Name of School : Tubigon West Central Elementary School Postal Address : Pooc Oriental, Tubigon, Bohol Secondary Education Qualification Obtained : High School Graduate Name of School : Tubigon West Central High School Postal Address : Pooc Oriental, Tubigon, Bohol Tertiary Education Qualification Obtained : Bachelor in Science of Computer Science Name of School : Bohol Island State University Postal Address : Poblacion Norte, Clarin, Bohol