Jose Maria Miguel Gallegos

I am a Virtual Assistant with product research and data entry experience on E-Commerce. I have experience in fulfilling orders in shopify through aliexpress, Oberlo and Dropified. I go through Walmart, Target, Bestbuy, and other sites in searching for products and then place those data on Google docs in an organized manner. I also do customer service through Chat, Email and Voice. I specialize in Lead Generation and Market Research.

I've been in the BPO industry for 6 years - both as Technical Support Representative and Sales representative and a year as Quality Transactional Monitoring agent. I assisted customers to set-up their home network with wifi routers, range extenders or powerline adapters. During those years, I developed active listening skills, analytical skills, able to multi-task and being efficient. I also developed critical thinking skills and data-gathering accuracy when I audited or monitored calls. I utilized MS Excel, Word and Powerpoint to present reports during Operations meeting. I constantly maintained good and satisfactory scores by staying focused, motivated and driven. I'm a self-starter and willing to learn to further develop not just myself but also to the team I'm working with.

Tools used:

1. Zendesk 

2. Oberlo

3. Aliexpress

4. Telegram

5. Sprout

6. Talkdesk

7. Google sheets

8. Intercom

9. Trello

10. Hunter.io

11. Semrush

12. Skype

13. Dropified